City Operations Lead: Data-Driven Driver & Compliance

Shopee; Indonesia; On-site; IDR 267,840,000 - 535,680,000; Full time

Job summary

Shopee Indonesia seeks an experienced Operations Manager to lead city-level operations, drive driver engagement, and optimize inventory controls. You will analyze data, enforce standards, and coordinate with regional teams to roll out product initiatives.

Strong English and stakeholder management are essential. The role focuses on driving efficiency, cost-effectiveness, and compliant operations within a multinational setting, offering opportunities to influence city-wide logistics and

Qualifications

• Bachelor's degree from any major.
• Minimum of 3 years of professional experience in operations, preferably at a supervisory level within a multinational company.
• Strong functional proficiency in supply and demand planning, control frameworks, and operations mapping.
• Advanced data processing capabilities, with the ability to extract insights from Excel/Spreadsheets and translate them into professional presentations or slide decks.
• Strong business proficiency in written and verbal English.
• Excellent analytical thinking and proactive problem-solving skills to manage complex operational challenges.
• Exceptional communication and stakeholder management skills, with ability to engage with driver communities and de-escalate mass conflicts.

Responsibilities

• Plan, execute, and monitor day-to-day operations, including driver acquisition management, driver engagement strategies, and inventory control
• Monitor and enforce operational standards and compliance benchmarks within the designated city territory
• Extract actionable insights by analyzing operational data, performance trends, user surveys, and localized market intelligence
• Manage cost-effectiveness and operational efficiency metrics to successfully deliver on regional target benchmarks
• Support the Area Lead and Regional teams in seamlessly rolling out new product initiatives and feature updates across the city

Skills

Operations management

Supply planning

Control frameworks

Operations mapping

Excel data analysis

Presentation skills

English proficiency

Analytical thinking

Problem solving

Communication

Stakeholder management

Driver engagement

Conflict de-escalation

Education

Bachelor's degree

Job description

Shopee Indonesia seeks an experienced Operations Manager to lead city-level operations, drive driver engagement, and optimize inventory controls. You will analyze data, enforce standards, and coordinate with regional teams to roll out product initiatives.

Strong English and stakeholder management are essential. The role focuses on driving efficiency, cost-effectiveness, and compliant operations within a multinational setting, offering opportunities to influence city-wide logistics and