Chief Steward

NOVOTEL; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Novotel Jakarta Cikini seeks a seasoned Stewarding Manager to lead the stewarding department, ensuring top-notch hygiene and safety standards across all kitchen operations. You will develop schedules, train staff, manage costs, and coordinate with Executive Chef and F&B leadership to deliver exceptional service.

Ideal candidates have 2–3 years of supervisory experience in hospitality, strong HACCP and safety certifications, and a proven ability to optimize back-of-house operations in a busy

Qualifications

• Minimum 2-3 years of supervisory or management experience in stewarding or hospitality operations.
• Comprehensive knowledge of HACCP, health and safety regulations, sanitation standards.
• Strong organization, detail-orientation, and independent decision-making.
• Excellent interpersonal and cross-department collaboration skills.

Responsibilities

• Lead, organize, and manage the stewarding department and team with professionalism.
• Develop work schedules, manage time, coordinate vacations, oversee overtime.
• Train staff on hygiene protocols and safety procedures.
• Ensure HACCP, health and safety compliance across operations.
• Oversee cleaning, back-of-house maintenance, waste segregation.
• Coordinate procurement, inventory, and stock for kitchen tools and glassware.
• Monitor costs, prepare departmental budgets, and report on performance metrics.
• Supervise equipment inventories and identify areas for improvement.
• Collaborate with Executive Chef and Food & Beverage Manager for seamless operations.
• Oversee external vendors for maintenance, pest control, and supplies.
• Ensure smooth back-of-house operations during banquets and events.
• Prepare monthly performance reports and communicate team achievements.

Skills

Leadership

Team management

Food service knowledge

Sanitation expertise

Operational coordination

Budget & cost control

Education

HACCP certification

Health & Safety certification

Food safety training certification

Job description

Company Description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. Close to Taman Ismail Marzuki, Metropole, and Dr. Cipto Mangun Kusumo Hospital. The 245-room hotel features Food Exchange Restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Located in the heart of Central Jakarta, Novotel Jakarta Cikini offers the most convenient stay in the city center. Enjoy your stay in the 245-room hotel and indulge your taste buds at our Food Exchange, a casual International Buffet restaurant. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station.

Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

• Lead, organize, and manage the stewarding department and team of stewards with professionalism and enthusiasm


• Develop and implement work schedules, manage time allocation, coordinate vacation planning, and oversee overtime administration


• Conduct comprehensive training programs focused on hygiene protocols, safety procedures, and specialized equipment operation


• Monitor and enforce strict adherence to sanitation standards, health and safety regulations, and HACCP requirements across all operations


• Oversee thorough cleaning and maintenance of kitchen facilities, back-of-house areas, and ensure proper waste segregation and disposal


• Coordinate procurement, inventory management, and stock levels for all food service equipment including glassware, dishware, utensils, and kitchen tools


• Analyze and control operational costs, prepare departmental budgets, and generate detailed reports on stewarding activities and performance metrics


• Organize and supervise equipment inventories, maintaining accurate records and identifying areas for improvement


• Collaborate effectively with the Executive Chef, Food & Beverage Manager, technical departments, and other hotel divisions to ensure seamless operations


• Oversee external vendors and service providers responsible for facility maintenance, waste management, pest control, and cleaning supply delivery


• Ensure smooth and efficient back-of-house operations during banquets, special events, and VIP service occasions


• Prepare monthly performance reports and provide transparent communication regarding departmental operations and team achievements


• Demonstrate problem-solving abilities and make decisive, well-informed decisions to address operational challenges


• Foster an inclusive, supportive team culture that motivates staff and promotes professional development

Qualifications

• Minimum 2-3 years of supervisory or management experience in stewarding, food service, or hospitality operations


• Comprehensive knowledge of HACCP principles, health and safety regulations, and sanitation standards applicable to food service operations


• Strong organizational skills, attention to detail, and ability to work independently while making sound decisions


• Excellent interpersonal and communication abilities with capacity to collaborate across multiple departments


• Demonstrated ability to prioritize effectively and perform well under pressure while maintaining quality standards


• Experience with vendor management, procurement, and budget preparation


• Proven track record in inventory control, cost analysis, and financial reporting


• Ability to adapt to changing priorities and demonstrate resilience in fast-paced hospitality settings


• Experience coordinating operations for special events, banquets, and high-profile guest services


• HACCP certification (required)


• Health and Safety certification (required)


• Food safety training certification (required)


• Problem-solving mindset with a commitment to continuous improvement and innovation


• Willingness to work flexible hours, including evenings and weekends as operational needs require