Care Team

PT Vertika Technologies Nusantara; Jakarta Selatan; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Rey.id, a health and life insurance provider in Indonesia, seeks a customer service professional to manage inquiries across channels and support healthcare services operations. You will verify information, coordinate, and resolve issues to meet service standards.

A medical background (nurse or midwife) and at least 1 year in insurance, claims handling, or call center work are preferred. Strong attention to detail and adaptability are essential.

Qualifications

• Medical background required: Nurse or Midwife.
• 1+ year experience in insurance, claims handling, or call center is preferred.

Responsibilities

• Managed customer inquiries and requests across multiple communications channels.
• Provided operational support for healthcare services, including verification, coordination, and issue resolution.
• Handled administration accurately and efficiently in accordance with established procedures.
• Coordinated with relevant stakeholders to ensure timely and effective resolution of customer needs.
• Handled service escalations and followed up on cases to ensure resolution within established service standards.

Skills

Customer service

Insurance knowledge

Education

Nurse or Midwife

Job description

Rey.id is a technology-driven health and life insurance provider in Indonesia, offering a holistic approach to healthcare services and well-being. Unlike traditional insurance products, Rey focuses on quality healthcare services to improve the lives of its members. The company is committed to reimagining and democratizing life and health insurance to make it more desirable and beneficial.

Managed customer inquiries and requests across multiple communications channels.

Provided operational support for healthcare services, including verification, coordination, and issue resolution.

Handled administration accurately and efficiently in accordance with established procedures.

Coordinated with relevant stakeholders to ensure timely and effective resolution of customer needs.

Handled service escalations and followed up on cases to ensure resolution within established services standards.

Requirements:

Having a Medical educational background (nurse or midwife)

Minimum 1 year experience in insurance company, handling claim, call center/customer service would be an advantage

Experience in dealing with client, TPA & Hospital

Good analysis, detail oriented & accurate, adaptable & quick learner.

Beyond what is offered by traditional insurers, Rey leverages its proprietary technology platform to deliver insurance with a hassle-free experience, integrated with a digital healthcare & wellness ecosystem. Hence in the immediate future, one of our focuses is to implement EHR to capture 360-degrees of members' data (both health and activities) - which will be used for multiple analytics linked back to the insurance side.

Beyond what is offered by traditional insurers, Rey leverages its proprietary technology platform to deliver insurance with a hassle-free experience, integrated with a digital healthcare & wellness ecosystem. Hence in the immediate future, one of our focuses is to implement EHR to capture 360-degrees of members' data (both health and activities) - which will be used for multiple analytics linked back to the insurance side.