Butler

Bvlgari Hotels & Resorts; Provinsi Bali; On-site; IDR 133,920,000 - 245,520,000; Full time

Job summary

Bulgari Hotels & Resorts in Bali seeks a Front Office Associate to process guest check-ins, verify identities and payments, and issue room keys, ensuring accuracy and guest satisfaction.

You will set up guest accounts, coordinate with team, manage daily reports, and assist guests with requests while maintaining brand standards and security protocols.

Qualifications

• Welcome guests, check-in/out and verify identity and payment.
• Manage cashier tasks and balance cash at shift end.
• Ensure accurate room assignment and issue keys.
• Provide directions and assist guest requests.

Responsibilities

• Process guest check-ins and verify identity and payment.
• Set up guest accounts and issue room keys.
• Balance and drop receipts; prepare cashier reports.
• Assist guests with special requests and notify relevant staff.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or G.E.D.

Tools

POS systems

Computers/IT literacy

Job description

Additional Information

Job Number 26145766

Job Category Rooms & Guest Services Operations

Location Jalan Goa Lempeh Banjar Dinas Kangin, Uluwatu Bali Bali 80364, Indonesia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.