Business Quality Assurance

AIA Indonesia; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

AIA Indonesia is seeking a results-oriented professional for the Marketing, Distribution & Partnership team to ensure compliant sales activities across channels and to advance our healthier, longer, better lives mission.

The role involves partnering with Distribution teams to drive process improvements, producing regular risk and quality dashboards, and supporting governance and regulatory reporting, powered by data insights.

Qualifications

• Ability to analyze data to provide business insights and recommendations.
• Understanding of regulatory and internal policy compliance in sales activities.
• Ability to support risk management and governance initiatives.

Responsibilities

• Monitor, identify, and investigate operational incidents ensuring timely resolution and compliance with policies.
• Collaborate with Distribution teams to drive process optimization and SOP enhancements.
• Lead and support business improvement projects and new initiatives including gap analysis.
• Prepare and manage periodic reports covering risk, control, and quality dashboards.
• Administer disciplinary processes and maintain records in line with company policies.
• Coordinate mystery shopping programs and track corrective action implementations.
• Provide regular reporting via Power BI dashboards and analyze workforce metrics.
• Support manpower governance including data prep for rehiring and workforce planning.
• Promote risk awareness and support risk management initiatives within the department.
• Coordinate regulatory-related activities with Government Relations and external stakeholders.
• Provide business insights through data analysis to improve operations, customer experience, and distribution performance.

Skills

Data analysis

Risk awareness

Regulatory compliance

Process optimization

Tools

Power BI

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

Responsible for ensuring compliance in the execution of sales activities through various channels

• Monitor, identify, investigate, and accelerate operational incidents to ensure timely resolution and compliance with internal policies and regulatory requirements.
• Partner with Distribution teams to drive process optimization, quality improvement initiatives, and SOP review and enhancement.
• Lead and support business improvement projects and new initiative implementations, including process gap analysis and operational efficiency programs.
• Prepare and manage periodic management and regulatory reports, including risk, control, operational, and business quality dashboards.
• Administer disciplinary processes, maintain employee disciplinary records, and ensure adherence to company policies.
• Coordinate mystery shopping programs, analyze findings, and track implementation of corrective action plans.
• Monitor workforce control metrics, perform data analysis and calculations, and provide regular reporting through Power BI dashboards.
• Support manpower governance activities, including data preparation and analysis for rehiring and workforce planning processes.
• Serve as Risk Champion by promoting risk awareness, monitoring risk controls, and supporting risk management initiatives within the department.
• Act as Government Relations Champion, coordinating regulatory-related activities and supporting compliance with external stakeholder requirements.
• Provide business insights and recommendations through data analysis to enhance operational effectiveness, customer experience, and distribution performance.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.