Business Quality Assurance

aia; Jakarta Pusat; On-site; IDR 223,200,000 - 357,120,000; Full time

Job summary

AIA in Jakarta is seeking a role within its marketing, distribution & partnership team to ensure compliant execution of sales through various channels.

You will monitor incidents, drive process improvements, report risks, and support regulatory requirements while collaborating with distribution and government relations.

This role offers opportunities to influence operational effectiveness and customer experience across the business.

Responsibilities

• Monitor, identify, investigate, and escalate operational incidents to ensure timely resolution.
• Partner with Distribution teams to drive process optimization and SOP reviews.
• Lead business improvement projects and new initiative implementations.
• Prepare and manage periodic management and regulatory reports.
• Administer disciplinary processes and maintain records.
• Coordinate mystery shopping programs and action plans.
• Monitor workforce control metrics and provide Power BI reporting.
• Support manpower governance and workforce planning data.
• Promote risk awareness and support risk management initiatives.
• Coordinate Government Relations activities and regulatory compliance.
• Provide insights through data analysis to improve operational effectiveness and distribution performance.

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Responsible for ensuring compliance in the execution of sales activities through various channels

• Monitor, identify, investigate, and escape operational incidents to ensure timely resolution and compliance with internal policies and regulatory requirements.
• Partner with Distribution teams to drive process optimization, quality improvement initiatives, and SOP review and enhancement.
• Lead and support business improvement projects and new initiative implementations, including process gap analysis and operational efficiency programs.
• Prepare and manage periodic management and regulatory reports, including risk, control, operational, and business quality dashboards.
• Administer disciplinary processes, maintain employee disciplinary records, and ensure adherence to company policies.
• Coordinate mystery shopping programs, analyze findings, and track implementation of corrective action plans.
• Monitor workforce control metrics, perform data analysis and calculations, and provide regular reporting through Power BI dashboards.
• Support manpower governance activities, including data preparation and analysis for rehiring and workforce planning processes.
• Serve as Risk Champion by promoting risk awareness, monitoring risk controls, and supporting risk management initiatives within the department.
• Act as Government Relations Champion, coordinating regulatory-related activities and supporting compliance with external stakeholder requirements.
• Provide business insights and recommendations through data analysis to enhance operational effectiveness, customer experience, and distribution performance.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.