Business Analyst

PT Berlian Sistem Informasi; Daerah Khusus Ibukota Jakarta; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT Berlian Sistem Informasi is seeking an IT Service Management Analyst to analyze root causes, review resolutions, and manage incidents, problems, changes, and deployments. You will support Layer-1 on escalations and collaborate closely with Product Owners and Project Managers across departments.

The role requires strong English communication, ITIL familiarity, and solid SQL skills to translate business needs into system designs and workflows in a complex environment in Jakarta.

Qualifications

• Strong English communication, both spoken and written.
• Excellent interpersonal and collaborative communication skills, with a strong focus on customer engagement.
• Strong root cause analysis skills in writing with the ability to propose and evaluate effective resolutions.
• Demonstrates a growth mindset, particularly in learning and adapting to new technologies.
• Proven ability to plan, prioritize, and manage tasks effectively.
• Proven experience in translating business processes and requirements into UI/UX and system designs.
• Familiar with IT Service Management and IT Infrastructure Library.
• Hands-on experience in handling Incident Management, Service Request Management, Problem Management, Change Management, Release and Deployment Management.
• Ability to review and validate resolutions for incidents and problems to ensure they are appropriate, comprehensive, and feasible.
• Having SQL Middle Level is a must.
• Strong ability to define, analyze, and document business requirements, data items, and business rules.
• Solid understanding of system integration and application workflows.

Responsibilities

• Analyze root causes and resolution for any problem.
• Review resolutions for incidents and problems to ensure the resolutions are appropriate, comprehensive, and feasible.
• Conduct incident and service request management, problem management, change management, release, deployment, and service improvement as assigned.
• Support Layer-1 BA for issue or request that escalated to Layer-2.
• Strong collaboration with PO and PM in other departments.

Skills

English communication

Interpersonal skills

Root cause analysis

Growth mindset

Planning

UI/UX translation

IT Service Management

SQL

Business analysis

System integration

Tools

ITIL

Job description

Responsibilities

Analyze root causes and resolution for any problem.

Review resolutions for incidents and problems to ensure the resolutions are appropriate, comprehensive, and feasible.

Conduct incident and service request management, problem management, change management, release, deployment, and service improvement as assigned.

Support Layer-1 BA for issue or request that escalated to Layer-2.

Strong collaboration with PO and PM in other departments.

Requirements

• Strong English communication skills, both verbal and written, with the ability to present effectively.
• Excellent interpersonal and collaborative communication skills, with a strong focus on customer engagement.
• Strong root cause analysis skills in writing with the ability to propose and evaluate effective resolutions.
• Demonstrates a growth mindset, particularly in learning and adapting to new technologies.
• Proven ability to plan, prioritize, and manage tasks effectively.
• Proven experience in translating business processes and requirements into UI/UX and system designs.
• Familiar with exercising IT Service Management and IT Infrastructure Library.
• Hands‑on experience in handling Incident Management, Service Request Management, Problem Management, Change Management, Release and Deployment Management.
• Ability to review and validate resolutions for incidents and problems to ensure they are appropriate, comprehensive, and feasible.
• Having SQL Middle Level is a must.
• Strong ability to define, analyze, and document business requirements, data items, and business rules.
• Solid understanding of system integration and application workflows.

Required Skills

• Business Process Management
• IT Service Management
• SQL Querry
• UI/UX