Branch Operations Leader - Micro Finance

Amartha Financial; Majalengka; On-site; IDR 167,400,000 - 256,680,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment with benefits

Health, dental, and vision insurance

Paid time off and holidays

Career advancement opportunities

Stable, supportive work environment

Job summary

Amartha Financial in West Java seeks a Branch Operations Manager for the Tasikmalaya branch to oversee daily operations, staff, and adherence to policies. You will drive efficiency, customer satisfaction, and compliant processes.

You will monitor performance, manage budget, and lead hiring, training, and performance reviews, aiming for operational excellence and sustainable growth. This role emphasizes hands-on leadership and strategic process improvement.

Qualifications

• Bachelor’s degree in business or related field required.
• Minimum 4 years in branch management or operational leadership.
• Proven ability to lead teams and drive efficiency.
• Strong understanding of financial management and P&L.
• Excellent customer service, communication, and problem-solving.
• Proficiency with relevant business software and tools.

Responsibilities

• Direct and oversee daily branch operations with high service standards.
• Manage branch staff: hiring, training, performance evaluation, motivation.
• Enforce company policies to ensure compliance and integrity.
• Monitor performance metrics, identify improvements, implement actions.
• Manage branch budget and control expenses, optimize resources.
• Foster positive customer experience and address feedback promptly.

Skills

Leadership

Communication

Customer service

Problem-solving

Team management

Education

Bachelor's degree in Business Administration/Management

Tools

Business software

Job description

About the Role

Our client is seeking a dedicated and efficient Branch Operations Manager to lead operations at their Tasikmalaya location. This role is crucial for ensuring the smooth, efficient, and compliant functioning of the branch, directly impacting customer satisfaction and business performance. You will be responsible for overseeing daily activities, managing branch staff, optimizing operational processes, and ensuring adherence to company policies and standards. This is an excellent opportunity for an experienced manager to take ownership and drive success for a key branch in West Java.

Key Responsibilities

• Direct and oversee all daily operations of the branch, ensuring efficiency and high service standards.
• Manage branch staff, including hiring, training, performance evaluation, and motivation.
• Implement and enforce company policies and procedures to ensure compliance and operational integrity.
• Monitor operational performance metrics, identify areas for improvement, and implement corrective actions.
• Manage branch budget, control expenses, and ensure efficient resource allocation.
• Foster a positive customer experience and address customer feedback promptly and effectively.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 4 years of experience in branch management or a similar operational leadership role.
• Proven ability to manage teams and drive operational efficiency.
• Strong understanding of financial management and P&L responsibility.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in relevant business software and operational tools.

Benefits

• Competitive salary and potential for performance-based incentives.
• Full-time employment with benefits.
• Health, dental, and vision insurance coverage.
• Paid time off and holidays.
• Opportunities for career advancement within the organization.
• A stable and supportive work environment.