Branch Growth & Customer Experience Leader

United Overseas Bank; Pontianak; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

UOB Indonesia is seeking a Branch Manager to oversee daily branch operations and lead staff across functions. The role focuses on driving revenues, implementing product initiatives, and delivering high customer satisfaction while preserving strong relationships and minimizing attrition.

The position requires strategic leadership, operational oversight, and a commitment to the bank's service standards within a dynamic Indonesian market.

Qualifications

• Develop (Competency)
• Engage (Competency)
• Execute (Competency)
• Strategise (Competency)

Responsibilities

• Manage staff and daily operations of branches.
• Maximize revenues, product initiatives, sales and customer satisfaction.
• Deepen relationships and minimize customer attrition.

Skills

Develop

Engage

Execute

Strategise

Job description

UOB Indonesia is seeking a Branch Manager to oversee daily branch operations and lead staff across functions. The role focuses on driving revenues, implementing product initiatives, and delivering high customer satisfaction while preserving strong relationships and minimizing attrition.

The position requires strategic leadership, operational oversight, and a commitment to the bank's service standards within a dynamic Indonesian market.