Bali-Based Spanish-Speaking Customer Expert

TP; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Relocation benefits

International exposure

Training and career development

Job summary

TP in Bali is seeking a Customer Expert (Spanish Speaker) to join our growing team on the island. You will handle Spanish and English customer interactions, assisting with inquiries and technical issues using provided scripts and guidelines.

The role requires shifting schedules, including weekends and night shifts, and a fast learner who can work across email, chat, and voice channels. You may relocate to Bali to join the team onsite.

Qualifications

• Minimum D3 or Bachelor’s degree from any major, fresh graduates are welcome
• Willing to work in shifting schedule, including weekends, public holidays, and permanent night shift
• Fast learner and able to work across multiple communication channels (email, chat, voice)
• Strong or fluent Spanish communication skills (written & verbal) — will be tested
• Intermediate level of English is still acceptable
• Preferably able to type at least 50 WPM
• Willing to work fully onsite and relocate to Bali, Indonesia

Responsibilities

• Provide timely support to customers through digital communication channels (including voice)
• Assist customers with basic technical issues using provided scripts and guidelines
• Identify and elevate priority issues through the proper channels
• Achieve all key performance indicators set by the company and client
• Collaborate with the team to improve processes and overall customer experience

Skills

Spanish

English proficiency

Education

Bachelor's degree

Job description

TP in Bali is seeking a Customer Expert (Spanish Speaker) to join our growing team on the island. You will handle Spanish and English customer interactions, assisting with inquiries and technical issues using provided scripts and guidelines.

The role requires shifting schedules, including weekends and night shifts, and a fast learner who can work across email, chat, and voice channels. You may relocate to Bali to join the team onsite.