Backlog & Exception Strategy Specialist

Metso; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Metso is inviting applications for a Backlog & Exception Management (BEM) Specialist to strengthen delivery performance across the business. You will work with Customer Service, Supply Chain, Logistics and Operations to ensure on-time delivery, mitigate risks, and resolve exceptions through structured backlog management.

The role emphasizes data-led decision making, KPI reporting, and continuous improvement of backlog processes.

Qualifications

• Experience in Customer Service, Supply Chain, Logistics, or Operations.
• Strong understanding of order execution, backlog management, or customer delivery processes.
• Ability to prioritise effectively in a fast-paced, complex environment.
• Confidence in managing escalations and working across multiple stakeholders.
• Analytical mindset with attention to data accuracy and detail.
• Strong communication skills and customer focus.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Manage daily backlog execution, including monitoring backlog health, ageing, and risks.
• Identify and prioritise exception cases, ensuring timely resolution and escalation.
• Support accurate ATP and customer-date management.
• Coordinate expediting activities for critical customer orders.
• Provide visibility through backlog reporting, analytics, and KPIs.
• Drive structured escalation where customer commitments are at risk.
• Work cross-functionally to align execution across Business Areas and Market Areas.
• Contribute to continuous improvement of backlog processes, data quality, and governance.

Job description

Metso is inviting applications for a Backlog & Exception Management (BEM) Specialist to strengthen delivery performance across the business. You will work with Customer Service, Supply Chain, Logistics and Operations to ensure on-time delivery, mitigate risks, and resolve exceptions through structured backlog management.

The role emphasizes data-led decision making, KPI reporting, and continuous improvement of backlog processes.