Associate - TLS - IT Staff

PT PwC Advis Indonesia; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

PwC Indonesia is seeking a detail-oriented IT Staff - Business Analyst to bridge gaps between user teams and programming teams. You will gather requirements, document BRDs and user stories, analyze processes, and design solutions with IT and development teams in a collaborative environment.

The role emphasizes strong communication, stakeholder management, and adherence to standards. A IT/CS degree and proficiency in tools like Visio, Jira, Trello, and Figma are expected.

Qualifications

• Bachelor's degree in Information Technology or Computer Science (D3/S1).
• Strong analytical and critical thinking skills.
• Excellent communication and interpersonal skills.
• Proficiency in business analysis tools and software (e.g., Microsoft Visio, Jira, Trello, Figma). Knowledge of project management principles.

Responsibilities

• Requirements gathering: conduct interviews, workshops, and surveys with stakeholders.
• Documentation: create BRD, functional specs, use cases, and user stories.
• Analysis: identify inefficiencies and areas for improvement in processes.
• Solution design: design technical solutions with IT and development teams.
• Testing: assist in test plans and participate in UAT.
• Stakeholder management: liaise between business and technical teams.
• Project support: provide training and documentation for end-users.
• Continuous improvement: monitor performance and suggest enhancements.
• Compliance and standards: ensure GA standards and regulatory requirements are met.

Skills

Analytical thinking

Communication skills

Interpersonal skills

Project management

Education

Bachelor's degree in IT or CS

Tools

Microsoft Visio

Jira

Trello

Figma

Job description

Line of Service Tax Industry/Sector Not Applicable Specialism Domestic Tax Compliance Management Level Associate Job Description & Summary

PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate based on physical disabilities, gender, race, religion, or age. Your application will be treated fairly and assessed solely based on job requirements and competencies.

We are seeking a detail-oriented and analytical IT Staff - Business Analyst to bridge the gap between our user teams (IAS) and programming teams (GTS or TRS). The ideal candidate will have a strong background in Information Technology or Computer Science and excellent skills in business analysis, communication, and project management. This role involves gathering and documenting business requirements, analyzing business processes, designing technical solutions, and facilitating communication between stakeholders and technical teams.

Key Responsibilities:

• Requirements Gathering: Collaborate with stakeholders to gather, document, and analyze business requirements. Conduct interviews, workshops, and surveys to understand business needs.
• Documentation: Create detailed business requirements documents (BRD), functional specifications, use cases, and user stories. Maintain clear and comprehensive documentation for all projects.
• Analysis: Analyze business processes and workflows to identify inefficiencies and areas for improvement. Conduct feasibility studies and risk assessments.
• Solution Design: Work with IT and development teams to design and implement technical solutions that meet business requirements. Create process models, data flow diagrams, and other visual aids to support solution design.
• Testing: Assist in the development of test plans and test cases. Participate in user acceptance testing (UAT) to ensure solutions meet business needs.
• Stakeholder Management: Act as a liaison between business stakeholders and technical teams. Facilitate communication and ensure alignment of project goals and deliverables.
• Project Support: Provide ongoing support for implemented solutions, including troubleshooting and issue resolution. Assist in training and documentation for end-users.
• Continuous Improvement: Monitor the performance of implemented solutions and recommend enhancements. Stay updated with industry trends and best practices to continuously improve processes and methodologies.
• Compliance and Standards: Ensure that all business analysis activities comply with organizational standards and regulatory requirements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose‑led and values‑driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Invite and give in the moment feedback in a constructive manner. Share and collaborate effectively with others. Identify and make suggestions for improvements when problems and/or opportunities arise. Handle, manipulate and analyse data and information responsibly. Follow risk management and compliance procedures. Keep up‑to‑date with developments in area of specialism. Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce. Build and maintain an internal and external network. Seek opportunities to learn about how PwC works as a global network of firms. Uphold the firm's code of ethics and business conduct.

Qualifications:

Education: A bachelor's degree in Information Technology or Computer Science (D3/S1).

Skills: Strong analytical and critical thinking skills. Excellent communication and interpersonal skills. Proficiency in business analysis tools and software (e.g., Microsoft Visio, Jira, Trello, Figma). Knowledge of project management principles.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.