Associate Product Manager

Careers at Paper.id; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Paper.id is seeking an Associate Product Manager for its Corporate Card & Expensing Platform in Jakarta. This role blends product operations with hands-on data work, requiring curiosity, structured problem solving, and comfort with raw transaction logs.

You will engage with Product, Ops, Finance, and Engineering to drive internal product improvements. You’ll analyze operational workflows, prototype AI-powered solutions, and help translate complex needs into actionable product requirements while

Qualifications

• Fresh graduates or 1–2 years of experience in operations or product.
• Ability to break down ambiguous operational issues into structured solutions.
• Proactive communicator with diverse stakeholders.

Responsibilities

• Act as diagnostic bridge between product and operations; trace issues and identify root causes.
• Analyze friction to propose features, automations, and insights to improve internal workflows.
• Coordinate across Ops, Engineering, Finance, and Commercial to translate needs into specs.
• Perform hands-on data exploration (SQL queries, transaction logs) to evaluate product health.
• Use AI-tools for rapid prototyping, data querying, or workflow automation.

Skills

Structured problem solving

Strong communication

High curiosity

Data fluency

AI familiarity

Hands-on troubleshooting

Education

Fresh graduates / internship experience

1–2 years experience in Ops or Product

Tools

SQL

Claude / AI tools

API / data logs

Exception: Data reconciliation

Job description

About the Role

As an Associate Product Manager in our Financial Services team, you will work closely with Product Managers across our Corporate Card & Expense Management Platform. This is a highly hands-on role with strong exposure to product operations, internal automation, and continuous improvement.

You won’t just manage features—you will dive deep into day-to-day issue handling, analyze complex operational workflows, trace raw transactions, and turn operational insights into scalable product solutions. We are looking for a well-rounded, highly curious, and structured problem-solver who is eager to learn, adaptable, and ready to leverage AI-agentic tools in their daily workflow.

What You’ll Do (Key Responsibilities)

• Product Operations & Issue Resolution: Act as the diagnostic bridge between product and operations. Handle complex user inquiries, trace transaction issues, and identify root causes rather than just band-aiding symptoms.

• Process Improvement & Automation: Analyze operational friction to propose internal product features, automations, and actionable insights that optimize efficiency for internal teams (Ops, Finance, Engineering).

• Cross-Functional Stakeholder Management: Communicate fluidly across Ops, Engineering, Finance, and Commercial teams—translating complex operational needs into clear technical and product requirements.

• Data-Driven Analysis & Prototyping: Perform hands-on data exploration (writing SQL queries, reviewing transaction logs, and reconciliation data) to evaluate product health and support decision-making.

• AI-First Problem Solving: Actively utilize AI-agentic tools in your daily workflow for rapid prototyping, data querying, debugging, and workflow automation.

• Support & Learn: Collaborate directly with Senior PMs to manage product roadmaps, build features, and learn end-to-end fintech product management.

What We’re Looking For (Requirements)

Core Qualifications:

• Experience Level: Open to Fresh Graduates with strong internship/project experience, or candidates with 1–2 years of experience (exposure in both Operations & Product is a strong plus).

• Structured Problem-Solving: Ability to break down ambiguous, messy operational issues into structured, logical solutions.

• Strong Communication & Interpersonal Skills: Highly articulate, agile, and adaptively communicative (luwes) when collaborating with diverse stakeholders.

• High Curiosity & Proactive Initiative: A critical thinker who continuously asks “Why does this work this way?” and proactively drives solutions without waiting for step-by-step instructions.

• Willingness to Get Hands Dirty: Comfortable diving into raw transaction logs, manual reconciliations, or edge-case investigations to truly understand a product flaw.

• Basic Technical & Data Fluency: Understanding of how digital products function under the hood, with working knowledge of SQL or basic data querying.

• Practical AI Familiarity: Hands-on experience using modern AI-agentic tools (e.g., Claude Code, Codex, Antigravity, or ChatGPT API) for prototyping, analysis, or building personal/work projects.

Nice to Have

• Prior experience or strong familiarity with Fintech, Payments, or B2B/Corporate Card Issuing.

• Direct experience working closely with Operations or Finance teams on internal toolings or operational workflows.

• Comfort navigating raw transaction logs, API payloads, or reconciliation spreadsheets.

Why Join Us?

• Accelerated Growth: Fast-track your Product Management career with direct mentorship from experienced PMs and leadership.

• High Impact: Build products that directly impact daily financial workflows for businesses.

• Modern Tech Stack & AI Culture: Be part of an environment that actively encourages using cutting-edge AI tools to solve real-world problems faster.