Associate Account Manager (B2B Online)

tiket.com; Jakarta Pusat; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

tiket.com is seeking a seasoned Account Manager to nurture B2B/affiliate partnerships and optimize API-driven hotel inventory integrations. You will be the primary liaison for partners, monitor performance metrics, and drive growth opportunities through data-driven insights.

You will collaborate with tech teams to resolve integration issues, conduct QBRs, and help improve content, rates, and availability in key markets. Prior experience in travel tech and channel management is valued.

Qualifications

• 3-6 years of experience in account management, partnerships, or business development in travel tech or API-driven B2B environments.
• Comfort discussing endpoints, response codes, XML/JSON payloads, and integration flows with technical counterparts.
• Proven track record of managing commercial relationships.
• Strong data analytical skills to pull and interpret booking/performance data and identify growth opportunities.
• Familiarity with AI tools to boost productivity and insights.
• Experience with hotel inventory, rates, or channel management is a plus.

Responsibilities

• Manage a portfolio of B2B/affiliate partners via hotel inventory API and be their main contact for day-to-day needs.
• Monitor partner performance (booking volume, conversion, NBV, API call success) and identify growth opportunities.
• Coordinate with partners' technical teams to troubleshoot API integration issues.
• Conduct regular business reviews (QBRs) to share performance insights and growth plans.
• Work with internal teams to improve hotel content, rates, and availability for partner-requested markets.
• Track partner-level growth and escalate churn risks early.
• Represent partner voice internally to product/tech for API docs, feature requests, and integration pain points.
• Support onboarding of new affiliate partners ensuring smooth go-live.

Skills

Account management

Partnerships

Business development

Data analytics

AI tools

API knowledge

Travel tech

Tools

APIs (REST/JSON)

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your main duty in flying with us

• Manage a portfolio of B2B/affiliate partners integrated via our hotel inventory API, acting as their main point of contact for day-to-day needs
• Monitor partner performance (booking volume, conversion, NBV, API call success rates) and proactively identify growth opportunities
• Coordinate with partners' technical teams to troubleshoot API integration issues
• Conduct regular business reviews (QBRs) with partners to share performance insights and growth plans
• Work with internal supply/contracting teams to improve hotel content, rates, and availability for underperforming markets requested by partners
• Track and report on partner-level growth, escalating churn risks or dissatisfaction early
• Act as the voice of the partner internally - feeding back API documentation gaps, feature requests, and integration pain points to product/tech
• Support onboarding of new affiliate partners in coordination with the integration/technical team, ensuring smooth go-live

Mandatory belongings that you must prepare

• 3-6 years of experience in account management, partnerships, or business development - ideally within travel tech, OTA, bed bank, GDS, or API-driven B2B environments
• Strong understanding of API-based business models (you don't need to code, but should be comfortable discussing endpoints, response codes, XML/JSON payloads, and integration flows with technical counterparts)
• Proven track record of managing commercial relationships
• Strong data analytical skills - able to independently pull, interpret, and act on booking/performance data (conversion rates, NBV, API success rates) to identify trends and growth opportunities
• Familiarity with AI tools to boost productivity - e.g., using AI for data analysis or summarizing performance insights
• Experience with hotel inventory, rates, or channel management systems is a strong plus

In the event that you haven't received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.