Assistant Facility Manager

KYZN For Life; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A hospitality service provider in Jakarta Utara is looking for a Team Leader to oversee Reception and Housekeeping staff, ensuring high standards of service for members. The ideal candidate will have a minimum of a Bachelor’s or Diploma degree and at least 2 to 4 years of experience in a team leadership role within the hospitality sector. Responsibilities include monitoring member satisfaction, training staff, and managing payment processes. This is a critical role requiring strong problem-solving skills and the ability to work under pressure.

Qualifications

• Minimum 2 to 4 years experience in a Team Leader role with a hospitality background.
• Ability to work well under pressure and adapt to changing environments.
• Highly organized and results-oriented.

Responsibilities

• Monitor members satisfaction and handle feedback.
• Train and motivate staff to ensure high service standards.
• Manage payment processes and inventory stock.

Skills

Problems solving skills

Interpersonal management skills

Attention to detail

Creative problem solving

Organizational skills

Multitasking

Education

Minimum bachelor degree or Diploma Degree

Tools

MS Office (Excel and Word)

Google Drive

Job description

Monitor members satisfaction (Google review, direct or WA).

Showing initiative, problems solving skills, Staff training and Team leading.

Manages and motivates Reception staff in order to provide a high standard of service for members.

Handles any members' feedback or contentious issues that cannot be settled directly by Reception and provides a fast solution.

Ensures performance of payment recurring and Aging revenue are running smoothly.

Integrates and trains employees, providing support for skills development.

Ensures that all Reception and Housekeeping staff are well presented (Grooming & Hygiene) and also punctual.

Prepare Monthly Purchase order for Reception and Housekeeping.

Monitor the Inventory Stock.

Coordinate with related departments for any defect at Kyzn Area.

It involves scheduling Receptionist and Housekeeping Staff.

QUALIFICATIONS

• Minimum bachelor degree or Diploma Degree
• At least 2 or 4 years experiences in Team - Leader level & hospitality background, such as Hotel
• Office Management and good practical knowledge of MS Office, particularly Excel and Word, Google drive.
• Highly organized, results - oriented with the ability to be flexible and work well under pressure
• Creative problem solving and Attention to detail
• Interpersonal management skills and ability to multitask, prioritize and manage time effectively