AS/RS Systems Specialist — IT & Operations Support

Dexa Group; Bekasi; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Dexa Group in Bekasi is seeking an ASRS System Technician to monitor performance, manage access, and perform routine maintenance. The role includes regular system checks, data handling, and collaboration with IT and vendors to ensure uptime.

The ideal candidate will troubleshoot hardware and software issues, assist with software updates, generate performance reports, and maintain thorough documentation while adhering to safety guidelines. Training will be provided as needed.

Responsibilities

• Monitoring and Maintenance: Regularly monitor the ASRS system's performance, including storage and retrieval processes, equipment status, and software functionality.
• Troubleshooting: Identify and resolve technical issues related to the ASRS system, both hardware and software, working with vendors or internal IT support as needed.
• User Support: Provide assistance and guidance to users on how to operate the ASRS system, including training and troubleshooting common issues.
• System Administration: Manage user access, permissions, and data within the ASRS system.
• Reporting: Generate reports on system performance, usage, and any issues encountered.
• Software Updates: Assist with testing and implementing software updates and upgrades to the ASRS system
• Hardware Maintenance: Perform basic hardware maintenance, such as replacing components or coordinating with specialized technicians for more complex repairs
• Documentation: Maintain accurate documentation of the ASRS system, including configurations, procedures, and troubleshooting steps
• Inventory Management: Ensure accurate inventory tracking and reporting within the ASRS system, especially if it's integrated with inventory management software
• Safety Compliance: Ensure the ASRS system operates safely and in compliance with relevant regulations and guidelines

Job description

Dexa Group in Bekasi is seeking an ASRS System Technician to monitor performance, manage access, and perform routine maintenance. The role includes regular system checks, data handling, and collaboration with IT and vendors to ensure uptime.

The ideal candidate will troubleshoot hardware and software issues, assist with software updates, generate performance reports, and maintain thorough documentation while adhering to safety guidelines. Training will be provided as needed.