Apprenticeship – Client Relation

Prudential Services Asia; Jakarta Pusat; Hybrid; IDR 33,480,000 - 44,640,000; Full time

Job summary

Prudential Services Asia is seeking a motivated final-year student or fresh graduate for a 6-month internship in Jakarta. The role involves supporting Client Relations by drafting manuals, preparing socialization materials, and contacting participants on delivery issues.

The role requires strong communication in English and Indonesian, proficient MS Office skills, and a flexible Can-Do attitude. This hybrid position is based in South Jakarta with a mix of in-office and remote work.

Qualifications

• Final year student or Fresh graduate from any major.
• Excellent communication skills in English and Indonesian; able to write and speak clearly.
• MS Office skills: Word, PowerPoint, Outlook, Excel; able to use email and calendar tools.

Responsibilities

• Draft manual book for PIC Client Relations review.
• Draft socialization material for PIC Client Relations review.
• Contact insurance participants to obtain correct delivery addresses for cards.
• Update CR master data and related records.
• Assist CR with sending emails to PICs regarding providers and monthly health bulletin.
• Assist CR with reminders for outstanding billings and health talks.

Skills

Excellent communication

Can-Do attitude

Education

Final year student or Fresh graduate

Tools

Microsoft Office

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Requirements:

• Prepare draft manual book which will be reviewed by each of PIC Client Relations.
• Prepare draft socialization material which will be reviewed by each of PIC Client Relations.
• Make a call to insurance participants for failed delivery of cards and get the correct address.
• Update CR master data
• Support CR for preparation sending emails to PIC with regard to list providers and monthly health bulletin
• Support CR in updating data for reminder of outstanding billings
• Support CR in updating data for reminder of client health talk
• Welcome call with adjustment draft.
• Such as: To confirm that the policy issuance email was already received; Inform to client the name of the Client Relation PIC’s whose handles the client; To confirm to clients PIC’s whose handle the daily, and or acting as Client PIC’s regarding the policy’s that client have. Also ask for the phone number that can be contacted by PIC Client Relations

Requirements:

• Final year student or Fresh graduate from any major
• Willing to do WFO (3x a week) & WFH (2x a week) in South Jakarta
• Committed to do 6 months internship
• Experienced and able to operate Microsoft Office Tools (Word, PowerPoint, Outlook, and Excel)
• Excellent communication skills (written and speaking) both in English and Indonesian
• Can-Do attitude

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn