Apprenticeship - Agency Business Conduct-Evaluation

Prudential Indonesia (PT Prudential Life Assurance); Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Prudential Indonesia (PT Prudential Life Assurance) is seeking an administrative assistant to support data processing, agency monitoring, and follow-up on customer complaints. The role involves handling contactability data, notifying relevant teams, and ensuring proper documentation through PRUForce.

The successful candidate will operate Word and Excel, demonstrate strong communication skills, and display a keen willingness to learn within a professional environment in Jakarta.

Qualifications

• Ability to operate Word and Excel.
• Good verbal and written communication skills.
• Strong desire to learn along with professional drive.

Responsibilities

• Premium payment on behalf of Agency Monitoring.
• Handle contactability data and ensure accurate records.
• Process customer complaints and route to the appropriate teams (RBDO/BDO).
• Notify Agency Comm with follow-ups via PRUForce.
• Check agent status on AAJI/AASI websites.

Skills

Good verbal and written communication

Strong learning drive

Tools

Word

Excel

Job description

b. Premium Payment on behalf of Agency Monitoring

c. Contactability Data

e. Customer Complaint/Potencial Complain and then process data and follow up to respective RBDO/BDO

• Process data and inform to Agency Comm to several follow up that need communicated to Agency through PRUForce.
• Checking agent status on AAJI/AASI web page

Requirements:

• Understanding and able to operate word and excel
• Good verbal and written communication skills
• Strong desire to learn along with professional drive