Application Specialist, Asia Pacific

Elekta; Indonesia; On-site; IDR 223,200,000 - 446,400,000; Full time

Job summary

Elekta is seeking a Clinical Application Training Specialist for the Asia Pacific region to deliver market-leading training on Elekta Comprehensive Solutions. You will work onsite and remotely to maximize customer adoption, drive satisfaction and Net Promoter Score, and collaborate with sales, marketing, and R&D teams across the APAC region.

You will lead clinical workflow reviews, support ongoing education credits, and provide expert technical guidance while travelling up to 50-75% to customer

Qualifications

• Tertiary qualifications in Radiation Therapy / Medical Physics or related discipline.
• Minimum 3 years Elekta experience preferred.
• Possess recognised physicist qualification with experience in clinical environments.

Responsibilities

• Provide market-leading, tailored training to customers and colleagues.
• Assess advanced training needs and shape sessions with clear goals and schedules.
• Maintain administration and documentation for education credits.
• Support Marketing/Sales, R&D and international colleagues.
• Ensure timely, professional handling of customer requests per contracts.
• Provide Clinical Workflow planning and reviews; support installed base onsite and remotely.
• Deliver product demonstrations, workflow analysis and best practice recommendations.

Skills

Clinical Training

Presentation Skills

Technical Knowledge

Project Management

Microsoft Office

Salesforce

Remote Training

Education

Tertiary Qualifications in Radiation Therapy

Tools

Outlook

Word

Excel

PowerPoint

Video conferencing

Job description

The Position is responsible for conducting Clinical Application training in Asia Pacific to ensure both internal and external customers receive first class training and service support on Elekta Comprehensive Solutions (working both on customer-site and remotely). They will maximize customer adoption to drive Customer Satisfaction and Net Promoter Score.

The position will drive continuous process improvement projects, collaborating with key stakeholders. They will also act as a technical expert for the team, offering support to other team members.

Responsibilities

The job holder will be responsible for the following scope for Linac, Software and any Elekta products, including physics related duties e.g. QA and beam data collection.

Training & Education

• Provide market-leading, tailored training to customers and colleagues.
• Accurately assess advanced customer training needs to shape training sessions, setting goals, length of training, delegates, co-ordinating schedules
• Maintaining administration and ensuring appropriate documentation for education credits following written procedures
• Provide professional assistance and support to Marketing/Sales, R&D and international colleagues.
• Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations.
• Provide Clinical Workflow planning and reviews.
• Supports the installed base both on-site and remotely.
• Provides back up to the centralized support team as required.
• Maintains up to date knowledge of current and past Elekta comprehensive Solutions
• Provides pre- and post-sales support as well as provide product demonstrations, workflow analysis, and best practice recommendations to the client base.

Driving Customer Lifecycle Growth & Satisfaction

• Support customer lifecycle solution analysis by conducting customer reviews and identifying potential product solutions sales leads.
• Manages customer evaluation and assessments to monitor trends in student performance and satisfaction.
• Collaborates with Marketing/Sales activities at exhibitions, conferences, and seminars, when required.
• Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction.
• Contribute to Service delivery to ensure that customer expectations are exceeded.
• Collaborates with internal stakeholders to deliver a first-class customer experience addressing and promptly solving any customer complaints / queries.
• Provide excellent Clinical support via phone/email or onsite visit, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.
• Drive continuous process improvement projects.
• Proactively identifies and implements new ways to improve efficiencies and quality amongst the team.
• Drives initiatives which enhance customer satisfaction / experience.

Other Duties

• Submit timely and accurate onsite reports, expense reports, and other administration as assigned.
• Maintain all company-leased equipment, including company computer, parts, and tools.
• Perform other related duties as assigned or requested.
• Assist Elekta sales staff and distributors with technical advice for existing and future sites.
• Incorporate & communicate Elekta Values into all department functions and responsibilities.
• Adhere, implement & support all Elekta directives, policies, and procedures.
• Uphold Elekta’s values and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.

Relevant Knowledge, Skills And CompetEncies

• Tertiary Qualifications in Radiation Therapy / Medical Physics / related discipline(s).
• Minimum 3 years Elekta experience preferred
• Possess recognised physicist qualification with experience working in clinical environment and/or relevant organisations
• Ability to manage own workload, be highly motivated, dynamic, have good leadership skills & be a good problem solver.
• Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Video conferencing, and Salesforce
• Familiarity with curriculum development process and adult educational methodologies
• Working knowledge/understanding of all Elekta’s Comprehensive Oncology Solutions products and proficiency in assigned product specialties.
• Strong verbal and written communication skills
• Strong presentation skills (ability to communicate effectively to a group)
• Ability to effectively interact with customers (virtually and face-to-face)
• Demonstrated experience communicating with individuals at all levels of the organization.
• Must be able to travel up to 50-75% of the time.

The Position is responsible for conducting Clinical Application training in Asia Pacific to ensure both internal and external customers receive first class training and service support on Elekta Comprehensive Solutions (working both on customer-site and remotely). They will maximize customer adoption to drive Customer Satisfaction and Net Promoter Score.

The position will drive continuous process improvement projects, collaborating with key stakeholders. They will also act as a technical expert for the team, offering support to other team members.

Relevant Knowledge, Skills And CompetEncies

• Tertiary Qualifications in Radiation Therapy / Medical Physics / related discipline(s).
• Minimum 3 years Elekta experience preferred
• Possess recognised physicist qualification with experience working in clinical environment and/or relevant organisations
• Ability to manage own workload, be highly motivated, dynamic, have good leadership skills & be a good problem solver.
• Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Video conferencing, and Salesforce
• Familiarity with curriculum development process and adult educational methodologies
• Working knowledge/understanding of all Elekta’s Comprehensive Oncology Solutions products and proficiency in assigned product specialties.
• Strong verbal and written communication skills
• Strong presentation skills (ability to communicate effectively to a group)
• Ability to effectively interact with customers (virtually and face-to-face)
• Demonstrated experience communicating with individuals at all levels of the organization.
• Must be able to travel up to 50-75% of the time.