Application Engineer - MES

PT Lami Packaging Indonesia; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading aseptic packaging manufacturer is seeking an IT Engineer to serve as the first point of contact for IT-related inquiries. This role involves logging user service requests, providing immediate support, and ensuring efficient IT operations. The ideal candidate has over 3 years of experience in IT operations and application support in the manufacturing sector, familiarity with MES, WMS, and SAP systems, and is fluent in English.

Qualifications

• Minimum Associate Degree in Information Technology, Computer Science, or related fields.
• More than 3 years of IT operations and application support experience.
• Familiar with manufacturing application software such as MES, WMS, SAP.

Responsibilities

• Serve as first point of contact for IT inquiries and issues.
• Log user requests and provide support and troubleshooting.
• Categorize malfunctions and conduct trend analysis.

Skills

IT operations

Application support

MES

WMS

SAP

MS Office / O365

Fluent in English

Education

Associate Degree in Information Technology or related fields

Tools

Corporate WeChat ecosystem

Job description

Overview

The IT Engineer will serve as the first point of contact for all IT-related inquiries and issues within the organization. This role is responsible for receiving, logging, and addressing user service requests and incidents promptly, while ensuring continuity and efficiency in IT operations across business units.

Responsibilities

• Serve as the first point of contact in the IT department, receive and log user issues and requests, and provide answers, support, and troubleshooting promptly.


• The scope of support includes: Application software including MES, WMS, SAP, Weighing systems, etc.


• When unable to directly resolve or respond to user requests, contact second-tier IT professionals, system analysts, or external suppliers to act as a bridge to ensure issues and requests are addressed.


• Record communication details and methods of resolving malfunctions in detail during the work process.


• Periodically categorize malfunctions and conduct trend analysis, propose improvements to IT services, and collaborate or lead the implementation of improvement plans.

Qualifications

• Minimum Associate Degree or higher in Information Technology, Computer Science, Information Systems or related fields.


• More than 3 years of IT operations and application support experience in the manufacturing industry.


• Familiar with application software systems in manufacturing, such as MES, WMS, SAP.


• Proficient in the corporate WeChat ecosystem and MS Office / O365 tools.


• Able to work from home during non-office hours if required.


• Fluent in English (written and spoken).


• We strongly encourage applications from individuals with disabilities, candidates from underrepresented communities, and those from disadvantaged backgrounds.

About Us

Lamipak is a producer of high quality aseptic packaging that provides the best value solutions to its customers. Initially set up to provide mass produce paper based packages for the beverages to food industries, it was only until 2007 when the Lamipak brand formally came into existence and was granted funding to construct a manufacturing facility dedicated to aseptic packaging. Since then, Lamipak has evolved over the past decade to become one of the leaders in providing aseptic packaging solutions where its products and services are used in over 50 different countries around the globe.