AI Agent Success & Optimization Lead

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 1,258,540,093 - 1,797,914,419; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an AI Agent Manager to enhance AI-powered customer service. This role involves partnering with clients to implement AI solutions, optimizing performance through analysis, and ensuring a continuous improvement lifecycle.

The ideal candidate will possess strong analytical skills, be technically adept with modern AI tools like Gemini, and have excellent communication abilities. Passion for AI and a commitment to staying updated with trends are essential for success in this role.

Qualifications

• Strong analytical and problem-solving skills.
• Ability to set up monitoring frameworks for AI performance.
• Hands-on expertise with modern AI tools and platforms.
• Excellent communication skills and client engagement.
• Passion for technology and AI trends.
• Comfortable working independently in a remote environment.

Responsibilities

• Analyze customer support and AI output to identify performance gaps.
• Create tailored questions and answers for monitoring AI accuracy.
• Build an AI-optimized knowledge base from client data.
• Test improvements using relevant metrics.
• Deploy refined knowledge to the AI Agent for optimization.

Skills

Analytical skills

Problem-solving

AI tools expertise

Communication

Client engagement

Independence in remote work

Tools

Gemini

Job description

amIT Global Solutions Sdn Bhd is seeking an AI Agent Manager to enhance AI-powered customer service. This role involves partnering with clients to implement AI solutions, optimizing performance through analysis, and ensuring a continuous improvement lifecycle.

The ideal candidate will possess strong analytical skills, be technically adept with modern AI tools like Gemini, and have excellent communication abilities. Passion for AI and a commitment to staying updated with trends are essential for success in this role.