Aftersales Supervisor

PT. MAX AUTO INDONESIA; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An automotive service provider in Medan is looking for a Workshop Supervisor to lead service team members and ensure excellent customer service. Responsibilities include managing customer complaints, conducting audits, ordering spare parts, and maintaining equipment readiness. The ideal candidate has at least 5 years of automotive experience and 2 years in a supervisory role.

Qualifications

• Experience in a 2-wheel or 4-wheel automotive company for 5 years.
• Minimum 2 years as a workshop head or supervisor.
• Able to communicate well.
• Adept at leadership and problem solving.
• Able to speak English at least passively.

Responsibilities

• Lead service team members to provide excellent customer service.
• Resolve customer complaints in a timely manner.
• Conduct regular audits with dealers for customer satisfaction.
• Order spare parts and manage logistics.
• Ensure equipment is functional and ready to use.
• Communicate grievances with service mechanics and customers.

Skills

Leadership

Problem solving

Communication

Computer operation

Excel

Customer service

Education

Diploma in Engineering

Job description

Overview

The person will be responsible for fleets and for retail customers. Provide leadership necessary to ensure that the service department and all workshops meet or exceed targets. Responsible for leading service technicians and mechanics to ensure customer complaints are resolved in a timely fashion. Assist dealer and conduct regular audits so that they can maintain customer satisfaction. Make sure all spare parts are ordered in time and liaise with logistics team to provide on time delivery. Ability to use Excel functions such as VLOOKUP to create spare parts orders. Manage, establish and implement procedures to assure all equipment, service tooling and spare parts are on location, functional, fit, tested and ready to use. Communicate with service mechanics and customers to ensure all grievances are reported and solved in a timely fashion. Communicate with customers about the upcoming service visit resolving any changes to the schedule. Ensure the Manufacturer (Bajaj Auto) is aware of all IRU and failures in the field. Ensure follow up on inventory record accuracy and data integrity issues; candidate must have ability to manage data in Excel. Ensure consistency across shift teams in effective, timely and fair performance and disciplinary feedback and documentation; lead service team members to excel and provide excellent customer service. Assist as needed in interviewing and hiring of new employees. Conduct effective onboarding of new employees.

Responsibilities

• Lead service team members to excel and provide excellent customer service.
• Ensure customer complaints are resolved in a timely fashion and that service targets are met or exceeded.
• Assist dealer and conduct regular audits to maintain customer satisfaction.
• Order spare parts on time and liaise with logistics for on-time delivery; utilize Excel for spare parts ordering.
• Establish and implement procedures to ensure equipment, tooling and spare parts are on location, functional, fit, tested and ready to use.
• Communicate with service mechanics and customers to report and resolve grievances promptly.
• Inform customers about upcoming service visits and manage schedule changes.
• Maintain awareness with the Manufacturer (Bajaj Auto) regarding IRU and field failures.
• Maintain inventory data accuracy and integrity; manage data in Excel.
• Ensure consistent performance and fair disciplinary feedback across shift teams.
• Participate in interviewing and onboarding of new employees.

Qualifications

• Experience in a 2-wheel or 4-wheel automotive company for 5 years.
• Minimum 2 years as a workshop head or supervisor.
• Able to communicate well.
• Minimum diploma in Engineering.
• Good leadership and problem solving skills.
• Able to operate a computer.
• Able to speak English at least passively.

Application questions

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Head of Workshop?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Which of the following languages are you fluent in?