Admin Frontliner: Layanan Pelanggan & Administrasi

Pengiklan Anonim; Jawa Barat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Wesco is seeking an Import & Customs Operations Staff in Jakarta to support our logistics and compliance. The role involves reviewing PIB, coordinating with PPJK and freight forwarders, monitoring shipments, and ensuring documentation accuracy and regulatory adherence.

Ideal candidates have 5+ years in freight forwarding or logistics, strong English, and proven coordination and problem-solving skills to support end-to-end customs operations.

Qualifications

• Bachelor's Degree or Diploma in any discipline.
• Minimum 5 years in freight forwarding, logistics, import-export, or customs.
• Strong knowledge of Indonesian import-export regulations and customs procedures.
• Experience reviewing PIB and other customs documents.
• Coordination with PPJK, freight forwarders, warehouses, and customs authorities.
• Good command of English, written and spoken.
• Administrative, coordination, and problem-solving skills.
• Willing to learn and adapt to new processes.
• Based in Jakarta with ≤1 hour commute.
• Pleasant, easy-going, and able to work with diverse stakeholders.
• Hardworking, responsible, proactive, and detail-oriented.

Responsibilities

• Review and verify import documentation, including PIB and supporting customs documents.
• Coordinate with PPJK, freight forwarders, and customs-related parties to ensure efficient clearance.
• Monitor import/export shipments and ensure compliance with Indonesian regulations.
• Liaise with warehouses for goods receiving, inventory coordination, and customer deliveries.
• Ensure all import/export documentation is complete, accurate, and compliant.
• Follow up on shipment status and resolve operational issues related to logistics and clearance.
• Communicate with internal departments and external service providers to support supply chain activities.
• Maintain proper records and reports related to import, export, and customs operations.

Skills

Administrative skills

Coordination

Problem-solving

Detail-oriented

English proficiency

Education

Bachelor's or Diploma

Job description

Job Description

**About the Role**
We are looking for a motivated and detail-oriented **Import & Customs Operations Staff** to support our logistics and import operations.
The ideal candidate has hands-on experience in the freight forwarding industry and a solid understanding of Indonesian import-export regulations and customs procedures.
This role requires close coordination with PPJK, warehouses, freight forwarders, and internal stakeholders to ensure smooth customs clearance, timely delivery, and compliance with all applicable regulations.
**Key Responsibilities**
+ Review and verify import documentation, including PIB (Import Declaration) and supporting customs documents.
+ Coordinate with PPJK, freight forwarders, and customs-related parties to ensure efficient customs clearance processes.
+ Monitor import and export shipments and ensure compliance with Indonesian customs regulations.
+ Liaise with warehouses regarding goods receiving, inventory coordination, and deliveries to customers.
+ Ensure all import and export documentation is complete, accurate, and compliant with regulatory requirements.
+ Follow up on shipment status and proactively resolve operational issues related to logistics and customs clearance.
+ Communicate with internal departments and external service providers to support supply chain activities.
+ Maintain proper records and reports related to import, export, and customs operations.
**Qualifications**
+ Bachelor's Degree (S1) or Diploma (D3) in any discipline.
+ Minimum 5 years of experience in a freight forwarding, logistics, import-export, or customs-related environment.
+ Strong understanding of Indonesian import-export regulations and customs procedures.
+ Experienced in reviewing and checking PIB and other customs documents.
+ Familiar with coordinating with PPJK, freight forwarders, warehouses, and customs authorities.
+ Good command of English, both written and spoken.
+ Strong administrative, coordination, and problem-solving skills.
+ Willing to learn and adapt to new challenges and business processes.
+ Preferably based in Jakarta, with an estimated commuting time to the office of no more than one hour.
+ Pleasant personality, easy-going, and able to work effectively with different stakeholders.
+ Hardworking, highly responsible, proactive, and detail-oriented.
**Preferred Qualifications**
+ Previous experience working for a freight forwarding company or PPJK.
+ Strong knowledge of customs clearance processes and import compliance.
+ Experience managing multiple stakeholders and shipment activities simultaneously.
**Why Join Us?**
+ Opportunity to work in a dynamic and growing business environment.
+ Exposure to end-to-end import, logistics, and customs operations.
+ Collaborative and supportive team culture.
+ Opportunities for professional growth and continuous learning.
**If you have a passion for logistics, customs, and international trade, and are looking for a role where you can make a real impact, we'd love to hear from you.**
We are Wesco. We enable the connected world. We are leading global distributor of Network & Security, Electrical and Utility Power Solutions. We are proud of our culture of ethics, honesty, diversity and growth. We reward initiative and original ideas. Wesco employs individuals around the world. We seek out and encourage diversity of thought and experience. Our differences strengthen our company and enrich our culture. It's safe to say, you will be welcome here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
_This posting is for a current, active vacancy intended for immediate hire._

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Jalan K. H. Wahid Hasyim No. 92, Jakarta Pusat, Jakarta, Indonesia, 10340
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