Account Manager

Ultima Markets; Jakarta Pusat; On-site; IDR 167,400,000 - 312,480,000; Full time

Job summary

Ultima Markets is seeking a results-oriented Business Development professional to support and grow a retail client portfolio. You will respond to client inquiries, guide customers through trading platforms, and promote our financial products and strategies.

You will identify new client opportunities, engage with internal teams, and help drive growth across our global client base. A strong track record in sales and client relationship management is essential.

Qualifications

• Proven experience in business development or sales in brokerage/financial services.
• Consistent record of achieving sales targets.
• Strong communication and interpersonal abilities.
• Strategic and analytical mindset with the ability to identify opportunities.

Responsibilities

• Manage and support a portfolio of retail clients provided by the company or acquired through the company’s website/app.
• Handle retail client inquiries related to trading platforms, account operations, deposits, withdrawals, and technical issues in a timely and professional manner.
• Educate retail clients on the latest financial products, trading strategies, and platform functionalities.
• Identify, engage, and acquire new retail clients through proactive outreach, to expand customer base and achieve defined individual and team sales targets.
• Collaborate closely with internal teams, including Client Support, Operations, and Marketing, to ensure the timely and effective resolution of escalated or complex client issues.
• Coordinate with relevant stakeholders to maintain alignment on product updates, service enhancements, and ongoing or upcoming promotional campaigns.

Skills

Sales targets

Client relations

Business development

Communication

Job description

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website: https://www.ultimamarkets.com.

Responsibilities

• Manage and support a portfolio of retail clients provided by the company or acquired through the company’s website/app.
• Handle retail client inquiries related to trading platforms, account operations, deposits, withdrawals, and technical issues in a timely and professional manner.
• Educate retail clients on the latest financial products, trading strategies, and platform functionalities.
• Identify, engage, and acquire new retail clients through proactive outreach, to expand customer base and achieve defined individual and team sales targets.
• Collaborate closely with internal teams, including Client Support, Operations, and Marketing, to ensure the timely and effective resolution of escalated or complex client issues.
• Coordinate with relevant stakeholders to maintain alignment on product updates, service enhancements, and ongoing or upcoming promotional campaigns.

Qualifications

• Proven experience in business development or sales, preferably within the brokerage or financial services industry.
• Consistent record of achieving sales targets, with measurable accomplishments being highly valued.
• Strong communication and interpersonal abilities.
• Strategic and analytical mindset with the ability to identify business opportunities and emerging trends.
• Solid understanding of market dynamics and current industry developments.