Account Manager

PT. Dentsu Isopost Indonesia; Jakarta Pusat; On-site; IDR 223,200,000 - 390,600,000; Full time

Job summary

Dentsu Creative in Jakarta is seeking an experienced Account Manager to oversee client relationships, delivery, and budgets for integrated campaigns. You will coordinate across creative, digital, social, and production teams to ensure plans stay on track and goals are achieved.

The role requires strong communication, proactive problem-solving, and the ability to steer projects through changing priorities while maintaining client satisfaction.

Qualifications

• Minimum 5 years of experience in Account Management within a creative, digital, or integrated agency environment.
• Experience managing day-to-day delivery and keeping client priorities aligned with internal teams.
• Understanding how creative, digital, social, and production teams work together.
• Organised and commercially aware with budgeting and timelines experience.
• Strong communicator, proactive, and dependable.
• Experience with regulated-category accounts (e.g., alcohol brands) and following brand guidelines.

Responsibilities

• Develop creative, innovative solutions with client needs and push the work further.
• Manage client communications, timelines, budgets, and deliverables.
• Collaborate across dentsu's teams and wider network to create more value for clients.
• Review plans to improve margins and efficiency without compromising quality.
• Lead the team through delivery, keeping priorities aligned and high-quality output.
• Provide clear updates to clients so they can make informed decisions.

Skills

Account management

Client communication

Budget management

Cross-functional collaboration

Job description

Job Description

The client wants it yesterday, creative needs another day, you're somewhere in the middle. You know the job isn't just about keeping everyone updated. It's knowing how to navigate competing expectations, find a way forward, and help great work get made without losing sight of the brief, budget, or deadline. At dentsu Creative, you'll work alongside the Client Director to bring integrated campaigns to life for established, category-leading brands. You'll connect clients with creative, digital, social, and production teams, keep plans and budgets on track, and help turn ambitious briefs into work that delivers value for both the client and the business.

What You'll Do

Bring briefs to life. Work with the Client Director and internal teams to develop creative, innovative solutions that answer client needs and push the work further.

Keep the whole picture moving. Manage client communications plans, timelines, budgets, and deliverables, making sure everyone knows what's happening and what needs to happen next.

Get the right people around the work. Collaborate across dentsu's teams and wider network, connecting the right capabilities and expertise to create more value for clients.

Make the work work commercially. Review plans, identify opportunities to improve margins, and find smarter ways of working without compromising quality.

Lead the team through delivery. Keep internal teams aligned and motivated, create clarity when priorities shift, and help people deliver work to a high standard.

Keep clients in the loop. Provide accurate plans, clear updates, and timely communication so clients know where things stand and can make informed decisions.

A Bit About You

At least 5 years of experience in Account Management within a creative, digital, or integrated agency environment. Comfortable working with Client Directors, managing day-to-day delivery, and keeping client priorities and internal teams aligned. Understand how creative, digital, social, and production teams work together to deliver integrated campaigns. Organised and commercially aware, with experience managing timelines, budgets, and multiple workstreams. Able to spot opportunities to improve processes, add value, and make delivery more efficient. A confident communicator who can keep clients informed, motivate internal teams, and navigate changing priorities. Proactive and dependable, with the judgment to flag issues early and the initiative to help solve them. Comfortable working on regulated-category accounts, including alcohol brands, and following relevant brand and campaign guidelines.

Dentsu Values

Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good Inclusion and Diversity

We’re proud to be different and that starts with our people.

We believe in equal opportunities for everyone.

We won’t define people by their race, gender, sexual-orientation, age or disability.

Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing.

That’s what we care about.

So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Location & Contract

• Location: Jakarta
• Brand: Dentsu Creative
• Time Type: Full time
• Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work