Warehouse Operations Manager

First Point Group; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

First Point Group in Hong Kong seeks an experienced Warehouse Operations Project Manager to drive process improvements and client-focused solutions. You will lead end-to-end projects, refine SOPs, and oversee 5S standards to ensure safety and efficiency.

The role requires strong communication in English, cross‑functional collaboration, and the ability to work under pressure in a multicultural environment. Previous luxury brand client experience is a plus.

Qualifications

• Minimum 10 years of experience in logistics/warehouse operations.
• At least 3 years in a project management or supervisory role.
• Experience in client-facing roles; luxury brand clients is a plus.
• Excellent communication and coordination skills, able to work in multicultural settings.
• Detail-oriented, proactive, able to work independently under pressure.

Responsibilities

• Regularly review and refine warehouse SOPs and establish monitoring mechanisms to improve precision and efficiency.
• Lead end-to-end project execution from planning to delivery and tailor logistics solutions for clients.
• Maintain high standards of warehouse onsite management (e.g., 5S) for a clean, safe, and compliant environment.
• Serve as the main point of contact for clients and manage their needs and expectations.
• Coordinate cross-department communication and organize regular alignment meetings.
• Assess warehouse capacity and implement improvement plans to enhance productivity and service quality.
• Participate in annual budget planning and monitor operational costs to optimize resource allocation.
• Foster a culture of detail-oriented and process-driven operations within the warehouse team.

Skills

Communication

English proficiency

Attention to detail

Project management

Job description

Report To

General Manager

Job Responsibilities

• Process Optimization & SOP Refinement: Regularly review and refine warehouse Standard Operating Procedures (SOPs), establish monitoring mechanisms to enhance operational precision and efficiency.
• Project Management & Implementation: Lead end-to-end project execution from planning to delivery, customize logistics solutions for clients, and ensure timely, high-quality implementation.
• Warehouse Environment & Standards Maintenance: Establish and maintain high-standard warehouse onsite management (e.g., 5S) protocols, ensuring a clean, orderly, and safe working environment to meet the stringent requirements of the clients.
• Client Relationship & Communication: Serve as the main point of contact for clients, proactively understand and manage their needs and expectations, and strengthen collaboration.
• Internal Collaboration & Coordination: Facilitate cross-department communication, organize regular meetings to ensure information alignment and prompt issue resolution.
• Warehouse Operational Excellence: Conduct regular assessments of warehouse capacity (storage, equipment, personnel), and implement improvement plans to enhance productivity and service quality.
• Budget & Cost Control: Participate in annual budget planning, monitor operational costs, and optimize resource allocation to maximize efficiency.
• Team Development & Training: Foster a culture of detail-oriented and process-driven operations within the warehouse team.

Job Requirements

• Minimum 10 years of experience in logistics/warehouse operations, with at least 3 years in a project management or supervisory role.
• Proven experience in client-facing roles and managing client projects. Experience in managing luxury brand clients is a plus.)
• Excellent communication and coordination skills, with the ability to work effectively in a multicultural setting.
• Detail-oriented, proactive, and able to work independently under pressure with minimal supervision.
• Fluent in English (written and spoken).
• High sense of responsibility and integrity.