Voice Systems Engineer & Admin – Banking IT

IT Solutions Ltd.; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Job summary

IT Solutions Ltd., a Hong Kong-based recruitment firm, seeks a Voice System Engineer / System Admin to support back-office users at a Major Bank. The role focuses on PABX, voice recording, IVRS, and telecom change management in a dynamic environment.

The ideal candidate holds a degree in Computer Engineering and has hands-on experience with call center operational systems. The position offers an attractive remuneration package and is based in Central, Hong Kong.

Qualifications

• Degree or above in Computer Engineering or related discipline.
• Hands on experience in Call Center operational systems.
• Experience with PABX and IVRS is preferred.

Responsibilities

• Support and maintain systems including PABX, voice recording systems, IVRS, etc.
• Provide support on telecom change management.
• Liaise with vendors and analyze solution for user's request.
• Coordinate with users for projects.

Skills

Voice systems

Call center

PABX

IVRS

Vendor liaison

Education

Bachelor's degree in Computer Engineering

Job description

IT Solutions Ltd., a Hong Kong-based recruitment firm, seeks a Voice System Engineer / System Admin to support back-office users at a Major Bank. The role focuses on PABX, voice recording, IVRS, and telecom change management in a dynamic environment.

The ideal candidate holds a degree in Computer Engineering and has hands-on experience with call center operational systems. The position offers an attractive remuneration package and is based in Central, Hong Kong.