Virtual Account & AML/CTF Compliance Specialist

Industrial and Commercial Bank of China; Hong Kong; On-site; HKD 420,000 - 650,000; Full time

Job summary

Industrial and Commercial Bank of China (Asia) Limited seeks a seasoned complaints and KYC/CDD professional in Hong Kong. You will investigate customer cases end-to-end, review accounts for risk, and ensure AML/CTF compliance across virtual and live account processes.

You will coordinate with multiple banking units, manage urgent investigations, and support regulatory requirements while maintaining timely responses to inquiries and frontline staff.

Qualifications

• University graduate with banking/compliance exposure.
• Strong communication and coordination skills.
• Familiarity with KYC/CDD and AML regulations.

Responsibilities

• Act as a virtual account and complaint manager to contact customers based on needs and conduct end-to-end investigations.
• Manage centralized department mailbox, prepare internal reports, and coordinate with BUSINESS units for investigations.
• Online Virtual Account Management: oversee administration of virtual accounts opened via digital channels, ensuring compliance.
• Daily Account Approval: review and approve new account applications in line with KYC/CDD and AML regulations.
• Account Annual Review (eKYC): conduct periodic reviews of customer accounts for updated docs and risk assessment.
• Blacklist Screening: perform real-time and retrospective screening against sanctions lists.
• Account Risk & Anti-Fraud Management: monitor suspicious activities and implement fraud prevention measures.
• Coordinate with internal stakeholders on KYC/CDD processes to ensure regulatory compliance.
• Ensure adherence to AML and CTF regulations.
• Handle inquiries from front-line staff regarding online services and fraud alerts.

Skills

Communication

Team coordination

Time management

KYC

CDD

AML/CTF knowledge

Fraud awareness

Education

University degree

Job description

Industrial and Commercial Bank of China (Asia) Limited seeks a seasoned complaints and KYC/CDD professional in Hong Kong. You will investigate customer cases end-to-end, review accounts for risk, and ensure AML/CTF compliance across virtual and live account processes.

You will coordinate with multiple banking units, manage urgent investigations, and support regulatory requirements while maintaining timely responses to inquiries and frontline staff.