Vice President, Digital Channels & AI Experience

DBS Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

DBS Bank (Hong Kong) Limited is seeking a seasoned Digital Banking professional to shape and execute the digital channel roadmap across internet and mobile platforms. The role combines customer experience, data analytics, AI, and business strategy to deliver innovative digital banking experiences.

You will lead initiatives from concept through rollout, partner with technology and business teams, and monitor outcomes to continuously improve channel performance.

Qualifications

• Degree holder in Business, Information Systems, Computer Science, Engineering or related disciplines.

Responsibilities

• Shape and drive the roadmap for digital channel capabilities across internet banking, mobile banking and future digital touchpoints.
• Lead initiatives that enhance customer experience, customer engagement and digital adoption.
• Identify opportunities to leverage AI and emerging technologies to improve customer experiences, channel effectiveness and business outcomes.
• Drive strategic channel transformation initiatives, platform enhancements and future digital capabilities.
• Leverage customer insights, behavioral analytics and market trends to inform platform and engagement strategies.
• Partner with business, technology and support functions to translate strategic objectives into executable initiatives.
• Lead initiatives from concept through implementation, including business case development, requirements definition, testing, rollout and post-implementation evaluation.
• Monitor channel performance and customer outcomes, driving continuous improvement across digital channels.
• Support channel management activities including customer experience improvements, resiliency initiatives, incident management and operational support where required.

Skills

Digital banking

Customer experience

AI awareness

Stakeholder management

Strategic thinking

Education

Bachelor's degree in Business/IS/CS/Engineering

Job description

DBS Bank (Hong Kong) Limited is seeking a seasoned Digital Banking professional to shape and execute the digital channel roadmap across internet and mobile platforms. The role combines customer experience, data analytics, AI, and business strategy to deliver innovative digital banking experiences.

You will lead initiatives from concept through rollout, partner with technology and business teams, and monitor outcomes to continuously improve channel performance.