Head of Digital Channels & AI-Driven Customer Experience

DBS Bank; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

DBS Bank in Hong Kong is seeking a candidate for a digital banking position focused on enhancing customer experiences through AI and emerging technologies.

The successful applicant will drive strategic initiatives and improve digital channel capabilities. This role requires a degree and significant experience in digital banking or product management.

Join DBS Bank to lead digital transformation initiatives and shape the future of banking.

Qualifications

• Minimum 6–8 years of experience in digital banking, product management or related.
• Proven experience delivering digital transformation initiatives.
• Strong analytical and problem-solving skills.

Responsibilities

• Drive the roadmap for digital channel capabilities across banking.
• Enhance customer experience and digital adoption.
• Leverage AI to improve customer experiences and business outcomes.

Skills

Digital banking

Customer experience

AI and emerging technologies

Stakeholder management

Data analytics

Education

Degree in Business, Information Systems, Computer Science, or Engineering

Tools

AI tools

Job description

DBS Bank in Hong Kong is seeking a candidate for a digital banking position focused on enhancing customer experiences through AI and emerging technologies.

The successful applicant will drive strategic initiatives and improve digital channel capabilities. This role requires a degree and significant experience in digital banking or product management.

Join DBS Bank to lead digital transformation initiatives and shape the future of banking.