Travel Claims Specialist - Complex Case Expert (Hybrid)

Zurich Insurance; Hong Kong; Hybrid; HKD 223,200 - 334,800; Full time

Job summary

A global insurer in Hong Kong is seeking an experienced claims handler to manage personal line travel claims. The successful candidate will be responsible for resolving customer inquiries, developing claims strategies, and finalizing claims efficiently. Applicants should have at least 2 years of insurance experience with a strong focus on travel claims, possess excellent customer service skills, and be proficient in both English and Chinese. The role offers a hybrid work environment.

Qualifications

• 2+ years of insurance experience in claims handling, with a focus on travel claims.
• Good command of written and spoken English and Chinese (Cantonese and Mandarin).
• Strong analytical mindset and attention to detail.

Responsibilities

• Handle first and third party claims with accountability.
• Develop a claims case strategy and engage appropriate suppliers.
• Review and finalize claims within authority limits.

Skills

Claims handling experience

Customer service skills

Technical knowledge in travel insurance

Analytical mindset

Communication skills in English and Chinese

Self-motivated

Team player

Education

Bachelor's Degree or Diploma

Job description

A global insurer in Hong Kong is seeking an experienced claims handler to manage personal line travel claims. The successful candidate will be responsible for resolving customer inquiries, developing claims strategies, and finalizing claims efficiently. Applicants should have at least 2 years of insurance experience with a strong focus on travel claims, possess excellent customer service skills, and be proficient in both English and Chinese. The role offers a hybrid work environment.