TRAINEE: Client Lifecycle and Digital

Societe Generale; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

Societe Generale is seeking a Trainee in Hong Kong for 24 months to help manage the onboarding process of new clients. You will be responsible for ensuring compliance with KYC requirements, overseeing document collection, and liaising with various business lines to optimize the onboarding experience.

The ideal candidate is a recent graduate with a degree in finance or business, fluent in English, and capable of working effectively in a team.

Qualifications

• Fluent in English; knowledge of an Asian language is a plus.
• Ability to adapt quickly to challenging situations.
• Demonstrate capacity to work in a team environment.

Responsibilities

• Manage the onboarding process for clients by ensuring KYC requirements are met.
• Coordinate priorities with different Business Lines in Asia.
• Ensure accuracy and validation of KYC files.

Skills

Team collaboration

Communication skills

Analytical skills

Proficiency in PowerPoint

Detail-oriented

Education

Bachelor's or Master's degree in finance, business administration or economics

Job description

Reference 26000EAW

Responsibilities

• Prioritization of requests and leading prioritization meetings with dedicated representatives from each business line
• Help the client/sales to understand SG’s KYC requirements and provide additional rationale as to why certain documents are being requested
• Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client databases
• Take responsibility for the proper management of KYC files and client records in the information systems
• Use strong communication skills (verbal and written) to on‑board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure. Manage communication & updates between all key stakeholders
• Ensure weekly productivity targets are met while quality remains at the highest standards
• The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
• Central point of contact for external clients and internal stakeholders
• Ownership of the case from the point of documents collection to validation
• The case lead is responsible for assessing the final client risk and providing final validation on the KYC analysis
• Advisory role for all business lines and clients
• Understand profitability and urgency and challenge the non‑standard requests
• Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected action plans

The team is also the main point of contact for all onboarding related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization. Coordination of priorities with different Business Lines in Asia is critical to have an efficient onboarding process and to use our resources in the most optimal way. The Case Lead is also accountable for the accuracy of the file in line with policy and procedure and in addition responsible for final validation of the file from a KYC perspective.

Required

Profile required

• Recent Graduate with a bachelor’s or master’s degree in finance, business administration or economics
• Fluent in English, with an Asian language being a plus
• Demonstrate the capacity to work in a team environment, on collective success
• Display responsibility and act ethically
• Display commitment, demonstrating consideration for others
• Ability to adapt quickly to challenging situations and find innovative solutions
• Ability to produce clear and concise deck on Power Point to support presentation/discussion
• Good communication skills
• Well organized and details oriented

This is a fixed term 24 months Trainee contract with Societe Generale. You will form part of the team on a full‑time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.

Behavioral Skills

• Team Spirit – Synergies: I make cooperation with colleagues in and outside my team a priority
• Team Spirit – Open mindset: I listen and share my views and my expertise in an open mode
• Innovation – Thinking out of the box/creativity: I propose new ideas and solutions
• Innovation – Change management: I support change
• Responsibility – Accountability: I make decisions in my scope of responsibilities
• Commitment – Sustainability: I strive to develop my skills and knowledge

Department Description

The Case Lead team sits in CLD department (Client Lifecycle & Digital) and is the interface between clients and internal key stakeholders. As dedicated point of contact, the team is responsible for the successful integration of new clients by identifying KYC requirements, collecting and validating documents that cannot be obtained through any public sources and performing background checks and AML analysis for new clients.