Account Manager

Ts Imagine; Hong Kong; On-site; HKD 540,000 - 900,000; Full time

Benefits offered by this job

Vacation and Personal days

Annual bonus and salary review

Health insurance

Life Insurance

Mandatory Provident Fund coverage

Job summary

TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is seeking a Technical Account Manager to join our growing team in Hong Kong. You will be the primary point of contact for clients, forging strong relationships and helping them maximize the TS Imagine product suite.

You’ll manage client relationships across asset classes, provide regular updates, identify upsell opportunities, and coordinate with internal

Qualifications

• Bachelor’s degree or equivalent.
• Technical understanding of buyside workflows in the front office, with focus on Equities, Listed Derivatives and at least one of: fixed income, crypto, FX.
• Thorough and hands-on knowledge of order and execution management workflows.
• Understanding of financial markets products and electronic trading processes, regulation, risk and operations.

Responsibilities

• Manage client relationships as the primary contact and understand their business strategies across all asset classes.
• Provide regular visits, calls and updates to the client to ensure they are adequately serviced and expectations are managed.
• Identify upsell opportunities within existing accounts.
• Deliver training and demonstrations on new product features and gather feedback.
• Liaise with other departments to deliver client requirements and provide release notes.
• Coordinate with brokers, dealers and venues to give client access to execution destinations.
• Prepare quarterly roadmap updates and document minutes and follow-ups in Salesforce.

Skills

Client relationship management

Communication

Leadership

Time management

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce

JIRA

Confluence

PSA

Job description

TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for a Technical Account Manager to join our growing team. Technical Account Managers are the primary point-person for their accounts who forge strong relationships and help clients grow their business by getting the most out of the TS Imagine product suite.

Who will love this job

An ambitious and driven individual – you have the energy to maximize customer satisfaction and retention through first rate levels of service and follow up

A strong communicator – you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels

A self-motivator – you can work effectively in a fast-paced business environment, managing multiple tasks and deadlines

What you’ll do

Client Relationship Management

Build a relationship with our clients as a primary point of contact and gaging a good understanding of their business strategies across all asset classes

Provide regular visits, phone calls and updates to the client to ensure client is sufficiently serviced and expectations are managed

Understand the client’s internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk, IT, COO, compliance)

Maximize revenue opportunities for the company to existing clients by identifying upselling opportunities

Identify any potential opportunity or threats with other competitive solutions that may be on the client’s desktop

Identify potential risks due to support or product gaps in a pro-active manner

Identify any risks to the business due to consolidation or downsizing

Provide feedback internally and keep up to date information and reporting through Salesforce.com

Assist our sales team in marketing campaigns across our existing clients

Facilitate client entertainment and networking events

Provide point of escalation for any ongoing support issues

Provide high-level business updates to internal stakeholders at TS Imagine

Ongoing Technical Account Management

Liaise with clients in order to identify and understand their business requirements

Create statements of work that define proposed solutions. If requirements are complex or large, engage the Professional Service team

Liaise with other departments within TSI in order to deliver on the client requirements

Provide regular training and demonstrations on new product features or to new users and documenting and communicating feedback

Liaise with brokers, dealers and venues to give client access to their required execution destinations

Provide a TSI roadmap update on a quarterly basis and record the minutes and follow up actions in Salesforce

Manage regular TSI upgrades to latest version

Provide release notes to clients with every back end (TSOM) release and for TradeSmart releases taken

Review client issues, requirements and workflows on a regular basis

Manage communication and follow up on any major production incidents for client accounts

Identify and manage resolution of any re-occurring support issues

Assist with trouble shooting where required

Create and maintain client workflow documentation

Log all time in FinancialForce

You should have

Bachelor’s degree or equivalent

Technical understanding and knowledge of buyside workflows in the front office, with a specific focus in Equities, Listed Derivatives and at least one of the following: fixed income, crypto, FX

Thorough and hands-on knowledge and experience of order and execution management workflows and functionality

Understanding of financial markets products, a broad understanding of the electronic trading process and related regulation, risk and operations and associated front office order execution and order flow requirements

A strong network of relevant contacts within the buyside community

Highly proficient communication skills, both written and oral

Ability to positively engage with and contribute to the wider global team

Willingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences.

Ability and willingness to provide leadership to more junior members of a team

Proficiency with tools such as Salesforce, JIRA, Confluence, PSA

Languages English; Cantonese; Mandarin are an asset

Why TS Imagine / Benefits

• Vacation and Personal days
• Annual bonus and salary review
• Health insurance
• Life Insurance
• Mandatory Provident Fund coverage