Telemarketing Team Leader

CPJobs International; Hong Kong; Sur place; HKD 240 000 - 360 000; Plein temps

Résumé du poste

CPJobs International is seeking a Telemarketing Team Leader for a well-established bank in Hong Kong. The role focuses on leading a telemarketing team, setting goals, and driving sales performance in a fast-paced banking environment.

The candidate will monitor staff performance, oversee staffing plans, ensure call quality, and train teams to handle inbound and outbound calls while maintaining compliance with internal policies and applicable laws.

Qualifications

• Post-secondary education
• At least 5 years’ relevant experience
• Strong sales motivation and proven sales management skills

Responsabilités

• Set goals for telemarketing staff and monitor their performance to boost sales
• Oversee team efficiency and manage staffing plans
• Monitor calls to ensure high service quality
• Train staff to handle inbound and outbound calls effectively
• Ensure compliance with internal policies and legal requirements

Connaissances

Sales leadership

Team performance monitoring

Call monitoring/QA

Staff training

Formation

Post-secondary education

Description du poste

Our Client, one of the well-established bank in Hong Kong,is now looking for suitable candidates to fit their post of Telemarketing Team Leader.

Responsibilities

• Set goals for telemarketing staff and monitor their performance to boost sales


• Oversee team efficiency and manage staffing plans


• Monitor calls to ensure high service quality


• Train staff to handle inbound and outbound calls effectively


• Ensure compliance with internal policies and legal requirements

Requirements

• Post-secondary education


• At least 5 years’ relevant experience


• Strong sales motivation and proven sales management skills