Technical Middle Office Specialist, Prime Services (HK)

ConnectedGroup; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

ConnectedGroup, a Hong Kong-based prime brokerage, is seeking a client relationship specialist to join the Middle Office. You will be the primary contact for institutional clients, translating needs into action while advocating internally to resolve issues.

You will collaborate across operations, compliance, legal, sales and technology both locally and across the region to ensure a joined-up client experience and timely delivery of initiatives.

Responsibilities

• Act as the day-to-day advocate for clients, staying close to their commercial priorities and pain points.
• Maintain working knowledge of Hong Kong's clearing and settlement framework (HKCC, SEOCH, HKSCC) as it applies to exchange trading.
• Run client onboarding end-to-end, including the setup work needed for clients to trade on the Hong Kong exchange and its listed instruments.
• Own the client servicing relationship – surfacing needs, tracking expectations, and closing the loop on queries, reporting requests, and delivery hiccups by pulling in the right internal teams.
• Shape and roll out project approaches that support wider business goals, leading cross-functional working groups and keeping timelines and outputs on track.
• Spot and manage project risks early enough to keep initiatives on course.
• Track market and industry developments to flag potential growth angles.
• Coordinate with stakeholders to scope project needs and keep everyone aligned.
• Liaise with regulators and authorities as needed to support business objectives.
• Take on broader administrative tasks supporting the wider sales and prime services function.

Job description

A Hong Kong-based prime brokerage and institutional sales team is hiring a client relationship specialist to sit within its Middle Office function, reporting to the Middle Office lead. This role sits at the intersection of client service and project delivery: you'll be the primary point of contact for institutional clients, translating their needs into action while acting as an internal advocate who pushes issues through to resolution. Over time, the goal is to become a genuinely trusted advisor rather than just a service contact.

You'll also spend a meaningful part of your time working across functions – operations, compliance, legal, sales, and technology – both locally and across the region, to make sure the client experience is joined up. The role regularly pulls in outside stakeholders too, including vendors and consultants, wherever that helps keep initiatives moving and tied to broader firm priorities.

What You'll Do

• Act as the day-to-day advocate for clients, staying close to their commercial priorities and pain points.
• Maintain working knowledge of Hong Kong's clearing and settlement framework (HKCC, SEOCH, HKSCC) as it applies to exchange trading.
• Run client onboarding end-to-end, including the setup work needed for clients to trade on the Hong Kong exchange and its listed instruments.
• Own the client servicing relationship – surfacing needs, tracking expectations, and closing the loop on queries, reporting requests, and delivery hiccups by pulling in the right internal teams.
• Shape and roll out project approaches that support wider business goals, leading cross-functional working groups and keeping timelines and outputs on track.
• Spot and manage project risks early enough to keep initiatives on course.
• Track market and industry developments to flag potential growth angles.
• Coordinate with stakeholders to scope project needs and keep everyone aligned.
• Liaise with regulators and authorities as needed to support business objectives.
• Take on broader administrative tasks supporting the wider sales and prime services function.