Tech Support Engineer/ DevOps Engineer

Hyphen Connect Limited; Hong Kong; On-site; HKD 550,000 - 900,000; Full time

Job summary

Hyphen Connect Limited in Hong Kong is seeking a Tech Support Engineer to support trading applications and production infrastructure. The role is open to relocation support and requires deep Unix/Linux expertise with scripting and modern infrastructure tooling.

You will work with developers to optimize low-latency trading systems, monitor health, and maintain thorough documentation while rapidly resolving issues in a fast-paced environment.

Qualifications

• 3+ years in Trading Operations, DevOps, or Infrastructure Engineering within an HFT or proprietary trading environment.
• Strong knowledge of TCP/IP, multicast, and routing with packet analysis to resolve low-latency issues.
• Hands-on experience with Docker, Kubernetes, Helm, and IaC tools like Terraform and Ansible.

Responsibilities

• Respond rapidly to technical issues affecting in-house trading applications and production infrastructure.
• Enhance trading infrastructure and connectivity using robust project- and change-management tools.
• Investigate bottlenecks and analyze network performance to minimize latency and improve system efficiency.
• Proactively monitor system health and maintain comprehensive documentation for all IT infrastructure.
• Partner with developers and stakeholders to design and improve high-performance internal applications.

Skills

Unix/Linux

Python

Bash

Go

C++

Tools

Docker

Kubernetes

Helm

Terraform

Ansible

Kafka

SQL/NoSQL

GCP

Job description

Our Client is a global prop trading firm and they are hiring a Tech Support Engineer in Hong Kong (open to relocation support).

Our Client is a global prop trading firm and they are hiring a Tech Support Engineer in Hong Kong (open to relocation support).

What You Will Do

• Respond rapidly to technical issues affecting in-house trading applications and production infrastructure.
• Enhance trading infrastructure and connectivity using robust project- and change-management tools.
• Investigate bottlenecks and analyze network performance to minimize latency and improve system efficiency.
• Proactively monitor system health and maintain comprehensive documentation for all IT infrastructure.
• Partner with developers and stakeholders to design and improve high-performance internal applications.

What You Will Need to Succeed

• 3+ years in Trading Operations, DevOps, or Infrastructure Engineering within an HFT or proprietary trading environment.
• Deep knowledge of Unix/Linux systems alongside strong Python, Bash, Go, or C++ scripting skills.
• Strong grasp of TCP/IP, multicast, and routing, with experience using packet analysis to resolve low-latency issues.
• Hands-on experience with Docker, Kubernetes, Helm, and IaC tools like Terraform and Ansible.
• Familiarity with Kafka event-driven architectures, SQL/NoSQL databases, and cloud platforms like GCP.