System Engineer

Spin Master; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Flexible Work Hours

Comprehensive Benefits

Other fun Perks!

Job summary

Spin Master is seeking an IT support professional in Hong Kong to install, configure and troubleshoot hardware, software and network systems. You will provide end-user assistance, maintain documentation, and collaborate with the regional IT team on projects.

The role requires a BS in CS/IT or related field, plus 3+ years in enterprise network management and system administration. Certifications (MCP, MCDST, MCSE, CCNA) are advantageous and ServiceNow experience is preferred.

Qualifications

• Bachelor degree in Computer Science, Information Technology or related discipline.
• Certifications such as MCP, MCDST, MCSE or CCNA are advantageous.
• Minimum of 3 years of experience in enterprise network management and system administration.
• Experience with LAN/WAN and wireless networks.
• Experience with ticketing systems (e.g., ServiceNow).
• Able to work independently as well as collaboratively.
• Good communication with regional and global teams.
• Good written and spoken communication.

Responsibilities

• Install, configure, and troubleshoot hardware and software systems.
• Provide network support for LAN/WAN and wireless networks; troubleshoot connectivity issues.
• Diagnose and resolve issues in hardware, software, and network systems; guide end-users with solutions.
• Document support requests and resolutions in a ticketing system; maintain inventory records.
• Collaborate with IT team on complex issues and IT projects.
• Stay updated with technology trends and share knowledge with the team.
• Provide prompt technical support to end-users on-site or remotely.

Skills

Enterprise network management

System administration

End-user IT support

LAN/WAN/Wireless

Communication

Team collaboration

Education

Bachelor degree in CS/IT or related

Tools

ServiceNow

Routers & Switches

Job description

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds, and that’s why we want you!

Job Description

What will you work on?

• Install, configure, and troubleshoot systems: Set up and maintain hardware and software systems, including servers, desktops, laptops, printers, scanners, video conference equipment and mobile devices. Resolve any technical issues that arise during installation or daily use.
• Network support: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
• Issue diagnosis and resolution: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution.
• Documentation and reporting: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required.
• Collaboration with IT team: Collaborate with other IT team members to resolve complex technical issues, allow problems when necessary, and contribute to ongoing IT projects and initiatives.
• Stay updated with technology trends: Keep up-to-date with emerging technologies and industry trends in the IT field. Share knowledge and insights with the team to enhance the overall IT infrastructure and support services.
• Provide technical support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote sites, remote users as required.

What are your skills and experience?

• Bachelor Degree holders in Computer Science, Information Technology or related disciplines.
• Relevant industry certifications such as MCP, MCDST, MCSE, or CCNA are advantageous.
• Minimum of 3 years of experience in enterprise network management and system administration.
• Proven experience in installing, configuring, and troubleshooting hardware and software systems.
• Experience with network setup and troubleshooting, including LAN, WAN, and wireless networks.
• Experience with ticketing systems (e.g., ServiceNow) for managing incidents and change requests.
• Able to work independently as well as collaboratively
• Good team player, able to communicate effectively with regional and global teams
• Good command of written and spoken
• Willing to learn and self‑motivated with a positive 'can-do' attitude

This job posting is tied to an open vacancy.

What you can expect from us:

• Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes.

Should you require an accommodation, please contact our Talent Acquisition team, by email at [e-mail] or by phone at [phone] and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.

Our Mission and our Vision is to make life more fun by pushing the boundaries of innovation, creativity, and fun! A part of our company from the very start, our values are embodied in everyone from top leadership through to new and veteran team members alike, who -like you- were attracted to Spin Master due to our shared mind set, moral code, and way of being.

Basically speaking, we enjoy a casual culture here, having fun while we are creating fun!