System Analyst

Ocean Park Hong Kong; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Ocean Park Hong Kong is seeking a System Analyst to manage vendor relationships, translate business needs into technical briefs, and drive POS system deployments across Retail and F&B platforms.

The role emphasizes SDLC governance, UAT leadership, and strong collaboration with internal teams and external partners. Proficiency in English and Cantonese is required, with experience in hospitality tech a plus.

Qualifications

• Bachelor's degree in Computer Science, Information Systems or related disciplines.
• 3-5 years of experience as a System Analyst with successful system delivery in Retail/F&B/Hospitality.
• Hands-on experience supporting, configuring, and deploying Retail and F&B POS systems.
• Experience monitoring and troubleshooting system interfaces (APIs, ETL, Web Services).
• Strong skills in collecting requirements, documenting processes, and preparing documentation.
• Experience tracking vendor deliverables and ensuring adherence to project scopes.
• Proficiency in SQL, data analysis, log checking, and troubleshooting.
• Solid knowledge of SDLC and Project Management principles.
• Proficiency with AI tools to accelerate documentation, scripting, or data analysis.
• Fluent in English and Cantonese.

Responsibilities

• Vendor management: act as the primary technical contact for external vendors and SIs.
• Drive system development, configuration, and implementation tasks.
• Monitor interfaces between POS platforms and ERP/CRM/Ticketing; troubleshoot issues.
• Serve as the internal technical expert for Retail/F&B POS platforms and support vendors.
• Lead monthly system review meetings to track SLA compliance and project delivery.
• Handle user access management and audit documentation.
• Lead UAT, write test cases, and oversee deployments.

Skills

SQL querying

Data analysis

Troubleshooting

SDLC knowledge

Project management

English & Cantonese

Vendor management

System integration

Analytical thinking

Independent worker

Education

Bachelor's degree in Computer Science or Information Systems

Tools

APIs

ETL

Web Services

Copilot/ChatGPT

Job description

• Vendor Management: Act as the primary technical point of contact for external application vendors and System Integrators (SIs). Manage their delivery timelines, review technical architectures, and ensure vendor deliverables meet internal quality and compliance standards.
• System Execution & Implementation: Actively drive system development, configuration, and implementation tasks. Translate business requirements into robust technical briefs for vendors and see them through to successful deployment.
• Interface Monitoring & Troubleshooting: Actively monitor data flows and system interfaces between the POS platforms and peripheral systems (ERP, CRM, Ticketing). Proactively identify, investigate, and resolve integration bottlenecks, data mismatches, or system failures.
• System Ownership & Support: Serve as the primary internal technical expert for the Retail POS and F&B POS platforms, executing advanced troubleshooting alongside vendors when critical issues arise.
• Governance & Monthly Reviews: Host and lead monthly system review meetings with internal business units and external vendors/Sls to track SLA compliance, system health, and project delivery timelines.
• User Administration & Audit Compliance: Handle user access management and independently execute tasks, documentation, and technical evidence required for internal and external audits.
• Testing & SDLC Lifecycle: Apply strong SDLC knowledge to lead User Acceptance Testing (UAT), formulate test cases, and oversee smooth deployment cycles.

Requirements

• Bachelor's degree in Computer Science, Information Systems or related disciplines
• Minimum of 3-5 years of experience as a System Analyst, with a proven track record of successful system delivery in the Retail, F&B, or Hospitality industries
• Solid knowledge and hands‑on experience supporting, configuring, and deploying Retail and F&B POS systems
• Proven ability to monitor and troubleshoot system interfaces (APIs, ETL, Web Services)
• Solid experience in working with different business stakeholders
• Well versed in collecting user requirements, streamlining & defining processes and preparing documentations
• Experience tracking vendor/Sl deliverables and ensuring adherence to project scopes
• Strong technical skills for SQL querying, data analysis, log checking, and troubleshooting
• Solid knowledge of the SDLC and Project Management principles
• Proficiency in using Al tools (e.g., Copilot, ChatGPT) to accelerate documentation, scripting, or data analysis
• Strong analytical, problem solving and organization skills; proven ability to work independently
• A good team player, proactive, self‑motivated and committed to quality work
• Proficiency in both spoken and written English and Cantonese

*Candidates with more experience will be considered as Senior System Analyst