Student Services Officer (SOL) (Ref.: 26002EV)

Hong Kong Metropolitan University; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Hong Kong Metropolitan University invites applications for the Student Services Officer (SOL) position in the School of Open Learning. The role focuses on executing social media and digital marketing strategies, promoting programmes, and supporting student recruitment activities across roadshows, expos and events.

The appointee will also identify new platforms and partnerships to enhance visibility, while providing study programme administration support, including course registration and student

Qualifications

• A recognised degree, preferably with 3 years post-qualification working experience in marketing or event management.
• Experience in sales and marketing is an advantage.
• Strong problem-solving skills, with a proactive approach in managing multiple priorities effectively and an ability to work independently under tight deadlines.
• A good command of written and spoken English, Chinese and Putonghua.
• Proficient PC skills, including MS Word, Excel, PowerPoint and the use of AI tools.

Responsibilities

• Plan and execute comprehensive social media and digital marketing strategies to raise awareness of the School and its programmes.
• Support student recruitment activities, including roadshows, expos and networking events.
• Identify new platforms, tools, partnerships, and market opportunities to boost school visibility and student acquisition.
• Provide support to study programme administration, course registration and various student academic consultations.
• Coordinate with internal and external parties to ensure distance-learning and part-time student support is effective.
• Perform any other duties as assigned.

Skills

Marketing

Event management

Time management

Problem solving

Education

Recognised degree

Tools

MS Word

Excel

PowerPoint

AI tools

Job description

Student Services Officer (SOL) (Ref.: 26002EV)

Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge.

As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching.

HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA.

For more information about the University, please visit https://www.hkmu.edu.hk.

We are now looking for a suitable person to fill the following position in the School of Open Learning:

Student Services Officer(SOL) (Ref.: 26002EV)

Major Duties and Responsibilities

The appointee will be responsible mainly for the following:

• Assisting in planning and executing comprehensive social media and digital marketing strategies, to maximize the awareness of the School and its programmes;
• Executing student recruitment activities by supporting school promotion activities, including roadshows, expos, and networking events to strengthen audience connection;
• Identifying new platforms, tools, partnerships, and market opportunities to enhance school visibility and student acquisition;
• Providing support to study programme administration, course registration, and process various kinds of student academic consultation related change of study;
• Liaising with internal and external parties to ensure that the school activities, services and programmes pertaining to distance-learning and part-time students’ learning and support are effectively provided; and
• Performing any other duties as assigned.

The appointee may be required to work occasionally outside normal office hours, including weekday evenings, Saturdays and Sundays.

Candidates

Candidates should possess the following qualifications, experience and competence:

• A recognised degree, preferably with 3 years post-qualification working experience in marketing or event management;
• Experience in sales and marketing field is an advantage;
• Strong problem-solving skills, with a proactive approach in managing multiple priorities effectively and an ability to work independently under tight deadlines;
• A good command of both written and spoken English, Chinese and Putonghua; and
• Proficient PC skills, including MS Word, Excel, PowerPoint and the use of AI tools.

Applicants may provide any of their marketing campaign portfolios in the application.

Candidates may be invited to attend a written test.

Terms and Conditions for Appointment

An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.

Closing date of application: 9 November 2026

(Applicants who have responded to the previous advertisement posted in Aug 2026 and Oct 2026 need not re-apply.)

The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the "Personal Data (Privacy) Notice for Job Applicant" on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful. The University will continue to review applications until the position(s) is/are filled.