Strategic Key Accounts Leader

Novartis Pharma Schweiz; Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

Novartis is seeking a high-impact Key Account Manager to drive sales, cultivate strategic customer relationships and expand existing accounts in Hong Kong. You will lead account strategies, negotiate contracts, and coordinate cross-functional programs with marketing and medical teams.

The role requires strong stakeholder management, a track record in account-based sales, and the ability to implement tactical plans that align with commercial goals.

Responsibilities

• Drive sales in designated accounts to reach commercial goals.
• Develop customer development strategy and KAM action plans for assigned accounts; align objectives and execute.
• Expand relationships with existing customers by proposing solutions that meet their needs.
• Lead development of strategies and tactical plans; provide input on analysis, potential and key programs.
• Prepare and negotiate contracts and guide initiatives launched to target accounts.
• Organize customer events and programs with marketing/medical departments as needed.
• Contribute to stakeholder mapping and profiling; provide data for the CRM system.
• Establish and implement a sales/business plan for the designated client base; may oversee a few direct reports.
• Report technical complaints/adverse events/special cases related to Novartis products within 24 hours; distribute samples where applicable.

Job description

Novartis is seeking a high-impact Key Account Manager to drive sales, cultivate strategic customer relationships and expand existing accounts in Hong Kong. You will lead account strategies, negotiate contracts, and coordinate cross-functional programs with marketing and medical teams.

The role requires strong stakeholder management, a track record in account-based sales, and the ability to implement tactical plans that align with commercial goals.