Shift Lead

EDP I (HK) Limited; Hong Kong; On-site; HKD 335,000 - 603,000; Full time

Job summary

DayOne in Hong Kong is seeking a Shift Lead to oversee a team of shift technicians, ensuring critical data centre services are delivered to the highest standards and that shift handovers are accurate and timely.

You will lead operational oversight during the shift, monitor building systems, coordinate with other departments, provide technical support, and drive safety, compliance and continuous improvement within a fast-paced, 24/7 environment.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or related field.
• Minimum 2 years of experience in data centre operations or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Technical proficiency in data centre systems and operations.
• Ability to work in a fast-paced, 24/7 operational environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of safety protocols and compliance standards.

Responsibilities

• Leadership and Supervision: Lead and manage a team of shift technicians, ensuring they perform their duties effectively. Provide guidance and support to team members, fostering a collaborative and productive work environment. Conduct regular performance reviews and provide feedback to team members.
• Operational Oversight: Ensure all data centre operations are running smoothly and efficiently during the shift. Monitor critical services and building systems to identify and address potential issues promptly. Coordinate with other departments and stakeholders to resolve operational challenges.
• Shift Handover Management: Prepare detailed shift handover reports, documenting all relevant information, incidents, and actions taken during the shift. Ensure shift handover reports are completed and communicated effectively before the end of each shift. Conduct shift handover meetings to brief the incoming shift on the current status and any ongoing issues.
• Compliance and Safety: Ensure compliance with all safety protocols, standard operating procedures, and regulatory requirements. Conduct regular safety drills and training sessions for the shift team. Report and document any safety incidents or near-misses promptly.
• Technical Support: Provide technical assistance and support to the shift team as needed. Troubleshoot and resolve technical issues that arise during the shift. Coordinate with the technical support team for complex problem resolution.
• Continuous Improvement: Identify opportunities for process improvements and operational efficiencies. Implement best practices and continuous improvement initiatives within the shift team. Participate in training and development programs to enhance skills and knowledge.

Skills

Leadership

Team management

Communication

Data centre operations

Troubleshooting

Safety compliance

Problem solving

Education

Bachelor's degree in Engineering/Information Technology or related field

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

POSITION OVERVIEW

Reporting to the Shift Manager, the Shift Lead is responsible for overseeing the operations of a team of shift technicians. This role ensures that all critical services and building services are maintained to the highest standards. The Shift Lead will ensure that shift handover reports are prepared and completed on time, guaranteeing a seamless transition between shifts.

Responsibilities

• Leadership and Supervision: Lead and manage a team of shift technicians, ensuring they perform their duties effectively. Provide guidance and support to team members, fostering a collaborative and productive work environment. Conduct regular performance reviews and provide feedback to team members.
• Operational Oversight: Ensure all data centre operations are running smoothly and efficiently during the shift. Monitor critical services and building systems to identify and address potential issues promptly. Coordinate with other departments and stakeholders to resolve operational challenges.
• Shift Handover Management: Prepare detailed shift handover reports, documenting all relevant information, incidents, and actions taken during the shift. Ensure shift handover reports are completed and communicated effectively before the end of each shift. Conduct shift handover meetings to brief the incoming shift on the current status and any ongoing issues.
• Compliance and Safety: Ensure compliance with all safety protocols, standard operating procedures, and regulatory requirements. Conduct regular safety drills and training sessions for the shift team. Report and document any safety incidents or near-misses promptly.
• Technical Support: Provide technical assistance and support to the shift team as needed. Troubleshoot and resolve technical issues that arise during the shift. Coordinate with the technical support team for complex problem resolution.
• Continuous Improvement: Identify opportunities for process improvements and operational efficiencies. Implement best practices and continuous improvement initiatives within the shift team. Participate in training and development programs to enhance skills and knowledge.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or related field
• Minimum 2 years of experience in data centre operations or a similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Technical proficiency in data centre systems and operations
• Ability to work in a fast-paced, 24/7 operational environment
• Strong problem-solving and decision-making abilities
• Knowledge of safety protocols and compliance standards

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries.

DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.