Senior Technical Support Engineer - AI-Powered Troubleshooting

Oracle Corporation; Sha Po Village; On-site; HKD 250,000 - 380,000; Full time

Job summary

Oracle Corporation is seeking a skilled technical support professional in Hong Kong to serve as a primary contact for customers, troubleshoot issues, and deliver training on new product releases. The role emphasizes collaboration with internal teams to improve processes and documentation.

The candidate should have 3–5+ years of experience, strong English language skills, and familiarity with AI-assisted tooling to drive efficiency and better customer outcomes.

Qualifications

• 3 to 5+ years of experience in technical support.
• English language proficiency required.
• Experience with automation/tooling and AI assistance.

Responsibilities

• Serves as a point of contact for customers via phone, email, or in-person.
• Provides technical support by troubleshooting and resolving moderately complex issues.
• Prepares and conducts training for new product releases and/or functionality updates.
• Documents activities and creates Knowledge Base articles for non-routine events.
• Leverages automation/AI tooling to identify root causes and improve processes.

Skills

Customer support

Troubleshooting

Training

Knowledge Base

Automation/AI tooling

Collaboration

Tools

AI tooling

Job description

Oracle Corporation is seeking a skilled technical support professional in Hong Kong to serve as a primary contact for customers, troubleshoot issues, and deliver training on new product releases. The role emphasizes collaboration with internal teams to improve processes and documentation.

The candidate should have 3–5+ years of experience, strong English language skills, and familiarity with AI-assisted tooling to drive efficiency and better customer outcomes.