Senior Solutions Engineer (HK)

Airwallex; Hong Kong; On-site; HKD 480,000 - 800,000; Full time

Job summary

Airwallex is seeking a Solutions Engineer to collaborate with Engineering, Product, and Sales to ensure world-class end-to-end customer experiences. You will work closely with partners to design, demonstrate, and deliver robust integration solutions across multi-system APIs.

The role involves engaging with engineers, product managers, and executives, delivering product demos, proposing suitable solutions, and ensuring compliance with local and international regulations.

Qualifications

• Bachelor's degree in STEM with strong academic achievements.
• 5+ years in a customer-facing engineering role such as solution consultant, solutions architect, sales engineer, IT consultant, etc.
• Experience integrating RESTful APIs into web applications.

Responsibilities

• Design solutions with account executives across pre-sales, solution design, and implementation.
• Develop proof of concept applications built on top of Airwallex platform.
• Identify and troubleshoot integration issues and ensure best practice guidelines for developers.
• Provide strategic insights to internal product teams to improve implementation processes and reduce time to go live.
• Take ownership of deliverables in the end-to-end project delivery lifecycle.

Skills

Problem solving

Programming languages

REST APIs

Solutions design

Customer empathy

Education

Bachelor's degree in STEM

Job description

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team

The Solutions Engineering team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market.

What you’ll do

As a Solutions Engineer at Airwallex you will collaborate closely with our Engineering, Product, and Sales team. Your focus? Working with our partners to ensure they enjoy a world class, end to end, customer experience. It is critical that our Solutions Engineers have a robust and thorough understanding of multi system API integrations to help support our engineers to design a cutting edge tech stack keeping the customer top of mind.

Day to day you will partner with a broad set of stakeholders from Engineers and Product Managers to C-level execs as well as internal teams to deliver product demonstrations, propose appropriate solutions to meet the customer's goals that are compliant with local and international compliance and regulation, participate in user centred design, own the product and technology components of our end to end sales cycle and ensure the successful technical delivery of our products. Your role will be critical in ensuring our customers see the intended benefits of Airwallex’s value propositions

Responsibilities:

• Work with account executives to design solutions that solve critical business challenges for our clients, throughout the pre-sales, solution design, and implementation processes
• Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help clients visualise the successful target state
• Identify and troubleshoot technical issues and ensure client’s integration follow the best practice guidelines to create best developer experience
• Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction
• Take ownership of outstanding deliverables in the end to end project delivery lifecycle and ensure they are captured per the project plan

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Bachelor's degree in a STEM discipline, with strong academic achievements
• 5+yrs experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, IT consultant, etc.
• Strong problem-solving mindset, comfortable working with customers, partners, and engineering team to develop new products and solutions
• Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java, etc.)
• Experience integrating RESTful APIs into web applications

Preferred qualifications:

• Knowledge of the payments domain / financial services will be advantageous
• Prior experience working on integrations with major accounting platforms such as Xero, NetSuite, Fusion Cloud and QuickBooks on various use cases.
• Passionate about learning and actively seeks out knowledge
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles
• Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.