Senior Service Engineer

Hitachi Rail Limited; Hong Kong; On-site; HKD 650,000 - 950,000; Full time

Job summary

Hitachi Rail Limited is seeking an experienced professional to contribute to Deployment, Installation and Customer Service activities for Urban Rail Signalling service delivery. The role covers service rollout, configuration, testing, and on-site maintenance to ensure smooth project execution.

The candidate should have a degree or higher diploma in Electrical/Computer fields, 8+ years in customer service or product engineering, strong coordination skills, and excellent Cantonese/English

Qualifications

• Degree or Higher Diploma in Electrical, Computer or relevant disciplines.
• 8+ years of customer service/product engineer experience is highly preferred.
• Well coordination and planning for working with various party and subcontractor.
• Strong Troubleshooting and problem solving skill.
• Good communication skill, team player and service attitude.
• Excellent command of Cantonese and English.
• Willingness to work night shifts and onsite as these will be required.

Responsibilities

• Prepare associated Service documents for the assigned projects, modification works and on-site retrofit such as drawings, method of statement, O&M manual, work instruction and so on.
• Take part effectively in customer equipment installation and configuration, unit testing, verification, preparation for putting into operation.
• Assist installation, testing & commissioning and maintenance activities at site as required, in coordination and cooperation with involved teams.
• Run test procedures; such as carry out the FAT and SAT when a product or system evolution has to be implemented.
• Support site testing, HW and SW deployment during the integration and commissioning periods.
• Participate in on-site survey, outstanding faults analysis and provide a draft report.
• Record the result of tests activities and prepare commissioning report.
• Report projects / issues progress and current status to internal and external stakeholders.
• Support to setup and manage Training platforms/simulators/equipment & tools
• Support overall Training framework, Plans, Procedures and work flows for project activities
• Support to deliver the Service Training (Operation and Maintenance) to Customers

Skills

Customer service

Troubleshooting

Communication

Teamwork

Education

Degree or Higher Diploma in Electrical/Computer

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting‑edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

The role

This position is to contribute the below activities to the Deployment / Installation and Customer Service Team for the service delivery activities of Urban Rail Signalling. It includes, and not limited to:

Service roll‑out, Service delivery, Process, Work flow, Work instruction, Problem resolution and service incident handling.

Responsibilities

• Prepare associated Service documents for the assigned projects, modification works and on-site retrofit such as drawings, method of statement, O&M manual, work instruction and so on
• Take part effectively in customer equipment installation and configuration, unit testing, verification, preparation for putting into operation
• Assist installation, testing & commissioning and maintenance activities at site as required, in coordination and cooperation with involved teams
• Run test procedures; such as carry out the FAT and SAT when a product or system evolution has to be implemented.
• Support site testing, HW and SW deployment during the integration and commissioning periods
• Participate in on-site survey, outstanding faults analysis and provide a draft report
• Record the result of tests activities and prepare commissioning report
• Report projects / issues progress and current status to internal and external stakeholders
• Support to setup and manage Training platforms/simulators/equipment & tools
• Support overall Training framework, Plans, Procedures and work flows for project activities
• Support to deliver the Service Training (Operation and Maintenance) to Customers

Requirements

• Degree or Higher Diploma in Electrical, Computer or relevant disciplines
• 8+ years of customer service/product engineer experience is highly preferred
• Well coordination and planning for working with various party and subcontractor
• Strong Troubleshooting and problem solving skill
• Good communication skill, team player and service attitude
• Excellent command of Cantonese and English
• Willingness to work night shifts and onsite as these will be required

We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.