Senior Product Manager, User Center

OKX; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Benefits offered by this job

L&D subsidy

Wellness allowances

Healthcare coverage

Team events

Job summary

OKX Group is seeking a Principal/Senior Product Manager for the User Center in Hong Kong. You will own the product roadmap for account identity and permission systems, and drive end-to-end lifecycle management across individual and institutional users.

Responsibilities include building the login system, OAuth, and wallet connections, plus evolving account architecture. You will collaborate with compliance and risk teams to translate business targets into scalable product capabilities, and

Qualifications

• 5+ years of product management experience, with at least 2 years owning account systems / permission systems / compliance systems, or complex B2B/B2B+C platform products.
• Strong systems-architecture mindset and ability to translate requirements into product solutions.
• Excellent cross-region communication and collaboration with internal teams and clients.
• Experience with AI tools and AI-driven workflows in product development.
• Fluent in Chinese and English as working languages.

Responsibilities

• Own the product roadmap for user account identity and lifecycle management.
• Lead login systems, including third-party login, QR code login, and OAuth connections.
• Design and evolve account hierarchy, permissions, and RBAC for multiple business models.
• Partner with institutional, compliance, and risk teams to translate growth targets into infrastructure roadmaps.
• Drive AI transformation of the User Center product line and promote AI agent adoption.

Skills

Account system design

AI in product

Cross-team collaboration

Systems architecture

Data-driven decisions

Bilingual Chinese/English

Job description

Principal/Senior Product Manager, User Center

Hong Kong, Hong Kong SAR

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Account Identity & Lifecycle: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.

Login & Authentication: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet exchange account connection and third-party app OAuth authorization.

Permissions & Account Architecture: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models.

Business Growth Enablement: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities.

Experience & Efficiency Optimization: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work.

What We Look For In You

5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products

Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams

Strong business judgment and data sensitivity, able to drive product decisions and prioritization

Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously

Skilled at working with AI

Fluent in both Chinese and English as working languages

Nice-To-Haves

Background in the cryptocurrency industry

Experience leading an account system architecture evolution or platform re-architecture from 0 to 1

Hands-on experience applying AI agents / AI productivity tools within product workflows

• L&D programs and education subsidy for employees' growth and development

Various team building programs and company events

• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

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