Senior Operation Analyst/Operation Analyst - Assurance

PwC; Hong Kong Island; On-site; HKD 240,000 - 420,000; Full time

Job summary

PwC is seeking a Senior Operations Analyst/Operations Analyst in Hong Kong to provide high-level administrative and operations support for Assurance. You will manage staff scheduling, coordinate meetings, and handle confidential information while collaborating with senior executives and a broad client base.

The role emphasizes adaptability in a fast-paced environment, learning mindset, and delivering value through effective communication and process improvements.

Qualifications

• Strong communication in English and Cantonese expected.
• Excellent interpersonal and collaborative abilities.
• Solid computer skills, especially Excel, are required.

Responsibilities

• Maintain the staff scheduling system with up-to-date information.
• Manage booking requests, staff availability, conflicts, and utilization.
• Support staff annual performance evaluation process.
• Coordinate scheduling with practice partners, managers and staff for resource optimization.
• Assist the Operations Manager with regular reports.

Skills

Communication skills

Interpersonal skills

Excel skills

Education

Higher Diploma or above + secretarial training

Tools

Excel

Job description

Senior Operation Analyst/Operation Analyst - Assurance

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Job Description

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.

Appreciate diverse perspectives, needs, and feelings of others.

Adopt habits to sustain high performance and develop your potential.

Actively listen, ask questions to check understanding, and clearly express ideas.

Seek, reflect, act on, and give feedback.

Gather information from a range of sources to analyse facts and discern patterns.

Commit to understanding how the business works and building commercial awareness.

Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Responsibilities:

• Maintain the staff scheduling system, ensuring all staff information is up-to-date.


• Manage and communicate information regarding booking requests, staff availability, job conflicts resolving and utilisation.


• Responsible for staff annual performance evaluation support.


• Facilitate the scheduling process by working closely with practice partners, managers and staff for better resource management.


• Support Operation manager on regular reports

Requirements:

Higher diploma or above plus formal secretarial training;

Relevant working experience in a JV or MNC company is preferred

Auditing, HR or Operation experiences are preferred

Good communication in both English and Cantonese

Strong interpersonal skills

Strong computer skills in using Excel is a must

Unlock job insights

\"PwC in Mainland China, Hong Kong SAR and Macau SAR work together on a collaborative basis, subject to local applicable laws. Collectively, we have more than 18,000 people in total.

We provide organisations with the professional service they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest.

Sheung Wan, Central and Western District, HK