Senior Manager, Operations Governance, GI

Prudential Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Prudential Hong Kong is seeking a senior Business Risks and Controls Officer to assess internal controls across business lines, collaborate with owners and function leads, and promote risk governance culture. You will participate in GI projects to design controls aligned with business models and automation trends.

The role requires extensive experience in general insurance risk management and internal controls, with a focus on documentation, stakeholder collaboration, and proactive improvements.

Qualifications

• Ten years in the insurance industry with preference for risk management and/or internal audit experience
• ACII or ANZIIF professional qualifications are advantageous
• Familiar with reinsurance arrangements is an advantage
• Ability to understand end-to-end insurance lifecycle with emphasis on governance and digitalization
• Ability to document processes and risk/control narratives with flowcharts or process narratives

Responsibilities

• Strengthen risk governance by identifying, assessing and reviewing risk exposure and control effectiveness
• Partner with second line of defense to maintain a robust control environment
• Develop a robust quality assurance review framework and monitor its effectiveness
• Report risk issues and performance data to local management and committees
• Review control monitoring programs based on business requirements and risk factors

Skills

Risk management

Internal audit

Stakeholder collaboration

English and Chinese

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

A qualified & motivated Business Risks and Control Officer to assess the design and operating effectiveness of internal controls across different business lines and functions. Collaborating with business owners and function leads to further strengthen the overall risk governance and promoting risk management culture. Collaborate with ERM team for risks design and control framework.

Participate in GI projects & initiatives to review and design controls that fit for business models. Perform analysis review to identify potential issues.

Job Responsibilities

• Strengthen overall risk governance by identifying, assessing and reviewing risk exposure and control effectiveness, including regular review and update of guidelines.
• Partner with the second line of defense to enhance a robust control environment and keep PGHK's risk exposure within acceptable levels.
• Develop a robust quality assurance review framework and monitor its effectiveness.
• Report risk issues, control monitoring results and performance data to local management and committees, in line with established procedures and escalation policies.
• Review, evaluate and challenge control monitoring and testing programs based on business requirements, RCSA outputs and other risk factors.

Job Requirements

• At least 10 years of working experience in the insurance industry of which 5-6 years with risk management and/or internal audit experience is preferred
• Knowledge of general insurance, with professional qualifications (ACII or ANZIIF) being an advantage.
• Familiar with reinsurance arrangement is an advantage
• Well-versed in the end-to-end insurance lifecycle of general insurance combined with the dynamism to adapt with the changing landscape of the industry leaning towards increasing automation and digitalization
• Familiarity with the different types of risks and governance frameworks to create an enterprise-wide risk profile and lead in the design of risk ownership for business through performance measures and incentive schemes
• Proactive in driving improvements with change management skills
• Ability to rapidly understand and identify enhancements and improvements to unfamiliar business processes with minimal background information, including the ability to formally document processes and related risk / controls / enhancements within flowcharts or processes narratives
• Strong interpersonal skills; collaborative team player and AI adaptative mindset
• Able to lead a team to implement strong operations governance
• Excellent command of both spoken and written English and Chinese.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.