Senior Manager, Market & Functional Transformation Support

Manulife group; Hong Kong; Hybrid; HKD 1,000,000 - 1,700,000; Full time

Job summary

Manulife in Hong Kong is seeking a Senior Manager to provide strategic, analytical and delivery support to Market PICs and functional owners as Agency 2.0 priorities advance across markets.

The role requires coordinating across regional functions, translating priorities into executable plans, strengthening governance, and delivering senior-level insights to guide decision-making. You will combine structured problem solving with hands-on project delivery to accelerate value realization.

Qualifications

• 3–4 years of experience in major consulting firms.
• 1–2 years in-house life insurance with agency distribution exposure.
• Experience driving transformation initiatives from planning to value realization.
• Strong strategic and analytical capabilities with clear recommendations.
• Proven project management discipline and risk escalation skills.
• Excellent executive communication with senior-ready materials.
• Ability to manage multiple priorities in a fast-changing regional environment.
• Strong stakeholder management and proactive ownership mindset.

Responsibilities

• Support Market PICs and functional owners in implementing transformation priorities with clear milestones.
• Provide strategic, analytical and project management support to accelerate rollout and value realization.
• Develop executive-level insights and communications for senior leadership forums and governance committees.
• Monitor progress, escalate risks, and ensure timely execution across markets and stakeholders.
• Provide dashboards and performance reviews to enable data-driven decisions across Agency 2.0 initiatives.

Skills

Consulting experience

Life insurance

Transformation programs

Strategic analysis

Project management

Executive communication

Stakeholder management

Independent working

Job description

An opportunity to join Manulife's Asia Regional Distribution team as a Senior Manager, providing dedicated strategic, analytical and delivery support to Market PICs and functional owners in advancing Agency 2.0 transformation priorities.

The role will work across markets and regional functions to translate priorities into executable plans, strengthen governance and delivery discipline, and provide senior leaders with clear insights for decision-making. The successful candidate will combine structured problem solving with hands-on project management, helping accelerate implementation and realization of business value across priority agency programs.

Position Responsibilities

• Support Market PICs and functional owners in driving and overseeing the implementation of business initiatives and Agency 2.0 transformation priorities, ensuring clear milestones, ownership and follow-through.
• Enhance market capability and execution excellence by providing strategic, analytical and project management support to Market PICs on key agency transformation programs, accelerating rollout and realization of business value.
• Develop executive-level insights and communications, including presentations, business reviews, strategic narratives and decision materials, for senior leadership forums, governance committees and regional management discussions.
• Strengthen markets’ transformation governance and delivery discipline by monitoring progress against agreed priorities, tracking action items and key dependencies, proactively escalating risks and ensuring timely execution across markets and stakeholders.
• Provide structured analysis and insights—including dashboards, reports and performance reviews—to help Market PICs and functional owners make data-driven decisions, steer market direction, and identify key opportunities, gaps and risks in support of Agency 2.0 objectives.

Required Qualifications

• 3-4 years of experience in major consulting companies;
• 1-2 years of in-house experience in life insurance, with practical exposure to agency distribution, transformation or related business initiatives.
• Demonstrated ability to support transformation initiatives from problem definition and planning through implementation, governance and value realization.
• Strong strategic and analytical capabilities, with a structured approach to problem solving and the ability to translate complex information into clear recommendations.
• Proven project management discipline, including milestone tracking, dependency management, risk escalation and coordination across multiple stakeholders.
• Excellent executive communication skills, with experience developing senior-ready presentations, business reviews, dashboards and decision materials.
• Ability to operate independently, manage multiple priorities and maintain momentum in an ambiguous, fast-changing regional environment.
• Strong stakeholder management and influencing skills, with the ability to build constructive relationships across regional functions and markets.
• High intellectual curiosity, sound judgment and a proactive, results-oriented and ownership mindset.

When you join our team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid