Senior Manager

Manulife; Hong Kong; Hybrid; HKD 500,000 - 700,000; Full time

Job summary

Manulife Hong Kong is seeking a dynamic professional to drive business initiatives after the eMPF rollout, collaborating with multiple teams to define new service models for employers and members.

You will promote e-services adoption, support client retention, participate in task forces, and deliver solutions on time while ensuring regulatory compliance and risk management.

Qualifications

• Excellent communication and interpersonal skills.
• Strong analytical and problem solving abilities.
• Ability to cooperate with internal peers and external parties on business initiatives.
• Open to change and continuous improvement.
• Industry knowledge of eMPF and related servicing models.
• Learning agility and willingness to adapt to new systems.

Responsibilities

• Collaborate with various teams to manage special business initiatives after the launch of eMPF and determine future service models for employers and members.
• Assist the penetration and adoption of e-services tools to target groups and develop sales for services model.
• Work closely with team lead and counter partners for client retention to ring fence existing portfolio.
• Participate in task forces and work groups to support business initiatives.
• Deliver solutions and execute implementation plans to meet agreed timelines.
• Monitor service activities to ensure regulatory compliance and risk management.
• Proactively evaluate key performance measures for continuous success.

Skills

Communication

Analytical thinking

Interpersonal skills

Collaboration

Adaptability

Learning agility

Problem solving

Job description

• Collaborate various teams to manage the special business initiatives after the launch of eMPF and determine future service model to support both employers and members in achieving business goals;
• Assist the penetration and adoption of e-services tools to target groups and develop sales for services model;
• Work closely with team lead and counter partners for client retention to ring fence existing portfolio;
• Participate in task force and work group and support the business initiatives;
• To deliver solutions and execute the implementation plans to meet the agreed timeline.
• Monitor service activities to comply with regulated requirements and risk management
• Proactively evaluate key performance measures for continuous success

Position Responsibilities

• Collaborate various teams to manage the special business initiatives after the launch of eMPF and determine future service model to support both employers and members in achieving business goals;
• Assist the penetration and adoption of e-services tools to target groups and develop sales for services model;
• Work closely with team lead and counter partners for client retention to ring fence existing portfolio;
• Participate in task force and work group and support the business initiatives;
• To deliver solutions and execute the implementation plans to meet the agreed timeline.
• Monitor service activities to comply with regulated requirements and risk management
• Proactively evaluate key performance measures for continuous success

Required Qualifications

• Evolving changes and uncertainties in the eMPF requirement and how it incorporates in existing system and future system
• Ability in cooperation with internal peers and external parties (including new vendors) on the development of the business initiatives and new servicing models
• High degree of sense in unforeseen market changes and customer sentiments after eMPF onboarding
• Excellent communication and interpersonal skills
• Excellent analytical, problem solving and solutioning skills
• A capacity for constant learning from both success and failure
• Open to change and continuous improvement

Preferred Qualifications

• Ability to work under pressure
• Experiences in managing the business initiatives and project management
• Strong philosophy in fostering digitalization

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid