Senior Executive, Account Management

Delivery Hero Food Hong Kong Limited; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Benefits offered by this job

Monthly staff allowance

Corporate discounts

Free pandapro

Agile office environment

Unlimited paid leave

Job summary

Delivery Hero Food Hong Kong Limited is seeking a highly-driven Senior Account Management Executive to join the Commercial Department in Hong Kong. You will manage relationships with restaurant partners and drive revenue growth through service activation and strategic collaboration.

The role requires 2-3 years in operational sales or account management, excellent communication, and fluency in English and Cantonese. Mandarin is a plus in this diverse, fast-paced team.

Qualifications

• 2-3 years of experience in an operational sales or account management role.
• Excellent communication and interpersonal skills.
• Fluent in English and Cantonese; Mandarin a plus.
• Knowledge of online marketing concepts and tools is a plus.

Responsibilities

• Build and maintain strong, long-lasting relationships with partner restaurants.
• Serve as the key contact for portfolio management and escalate issues when needed.
• Communicate regularly with partner restaurants and activate services to drive portfolio and revenue growth.
• Assess and revise partner operations to ensure smooth delivery processes.
• Collaborate with Content, Sales and Marketing for lead generation and vendor services.

Skills

Account management

Sales operations

Communication

Relationship building

English

Cantonese

Mandarin (nice to have)

Salesforce

Tools

Salesforce

Job description

Our Account Management team operates under the Commercial Department, which is responsible for relationship management and strategic business planning, such as tailor-made branding and marketing campaigns, with the aim of growing the accounts’ portfolios in order to achieve their business goals!

Roles and Responsibilities

• Be responsible for building and maintaining strong, long-lasting relationships with our partner restaurants
• Act as the key point of contact in portfolio management, assist with high severity requests or issue escalations when necessary
• Regular communication with partner restaurants. Activate set of services (compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
• Constant assessment and revision of partners operations, ensuring smooth flow of service throughout the entire delivery process
• Interact closely with staff members from Content, Sales and Marketing for lead generation, content management, vendor services

What you need to be successful

Qualifications and Requirements

• 2-3 years of experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
• Performance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast- paced environment
• Enjoy building long term relationship based on trust and improving the operational work-flow with restaurant partners
• Good knowledge of online marketing concepts and tools, interested in working in the restaurant industry
• Excellent command of both English and Cantonese, fluency in Mandarin would be a plus
• Knowledge in the use of Salesforce is preferred

Who we are

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

We are looking for a highly-driven and motivatedSenior Account Management Executiveto join our professional and dedicatedCommercialDepartment based here in Hong Kong.

What's in it for you

What We Offer

• Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
• A vibrant and international team with diverse background
• Steep learning curve in e-commerce & entrepreneurship
• Learning & development programs and skills trainings
• Flexible working hours and agile company with a flat hierarchical structure
• Monthly staff allowance, and corporate discounts including at restaurants, gyms and many more
• Free pandapro - Access to special delivery and dine-in offers
• Agile office environment with a fully-stocked beverage fridge and self-serve beer
• Unlimited paid leave policy